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<p class=MsoNormal><span style='color:#1F497D'>Try setting the TransferToSales
call handler like this:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Standard-<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Yes, ring this extension 3586
(if your extensions are define as xxx3586, you should put xxx3586)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Check Do not play “Wait…”<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Release to switch<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Then go in and make the others transfer
rules the same (Alternate and Closed) and enable them.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>If I remember correctly, I had
some of the same weirdness until I set all transfer rules the same and enabled
them.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>John<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>O'Brien, Neil<br>
<b>Sent:</b> Wednesday, November 11, 2009 11:11 AM<br>
<b>To:</b> Pat Hayes<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Unity Connection Call handlers transerring to
ahunt group<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoPlainText><span lang=EN-IE>Hi Guys,<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>OK So I'm getting somewhere with this, I
just don't know where. Confused.com!<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>The way I understand it is:<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>1) Define my Originating call
handler - "Thank you for calling....."<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>2) Define the second call handler
that the originating one hands off to - "Press 1 for sales......."<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>3) I press one for sales and what
I want to happen is that it goes to the sales hunt group 3586.<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>4) So I define another handler
called TransferToSales and send the caller input for "1" in the
second handler to go to the TransferToSales handler. I set the <b>transfer
options</b> in this handler, under the standard option to transfer to extn
3586. The way I have interpreted the transfer options is that if it's set
to greeting, it will transfer to the greeting of that handler. If it's
set to extension, it will skip the greetings associated with that handler and
immediately try the configured extn.<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>I’m getting a lot of different
conflicting results for the TransferToSales handler in that it won’t
transfer directly to the extn. Changing the settings in the standard
greetings for this handler seems to affect what happens, so my theory of it
skipping the handler greetings when the transfer options are set to extension
must be wrong??<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>An absolute mess of an email but I hope
you can follow!!<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>Thanks again for your help,<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>Neil<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText>-----Original Message-----<br>
From: pat@wcyv.com [mailto:pat@wcyv.com] On Behalf Of Pat Hayes<br>
Sent: 11 November 2009 15:17<br>
To: O'Brien, Neil<br>
Cc: lelio@uoguelph.ca; cisco-voip@puck.nether.net<br>
Subject: Re: [cisco-voip] Unity Connection Call handlers transerring to a hunt
group<span lang=EN-IE><o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>That sounds like the transfer is going
to the system greeting.<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>Sometimes it helps to watch the call
flow through the (remote) port<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>status monitor, to spot where things go
wrong.<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>A couple of reasons this would happen:<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>1. On the originating call handler where
you configured the caller<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>input, you selected 'go directly to
greeting' instead of 'attempt<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>transfer'<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>2. On the dummy call handler, make sure
you are configuring the<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>correct transfer rule - if active, the
alternate and closed rules will<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>take priority over the standard.
Whichever rule is active, ensure it<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>is configured to send to Extension and
not Greeting.<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>3. You configured UC correctly and the
transfer is actually attempted<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>but fails due to CSS problem on CUCM -
check the CSS of ports (skinny)<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>or the Rerouting CSS (SIP) and ensure it
includes the partition of the<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>DN you are trying to transfer to.<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>Finally, an alternate configuration on
UC 7.1(2)ish and later is,<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>under caller input on the originating
call handler, select call action<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>"Transfer to alternate contact
number" and enter the extension you<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>wish to transfer to. This eliminates the
need for the dummy call<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>handler/user, but can only be done as a
release/blind transfer (no<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>supervised option).<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>On Wed, Nov 11, 2009 at 8:50 AM,
O'Brien, Neil <nobrien@datapac.com> wrote:<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> Hi Lelio,<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> It doesn’t appear to
work. I’ve set up a new CH and linked it into the<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> AutoAttendant, and set it’s
transfer options to transfer to an extension<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> instead of the greeting however
each time I do this it just tells me the<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> “extension is not
available” regardless of whether it’s the hunt group or an<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> extension that definitely works (my
extn#). But it does work if I use the<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> Caller input and transfer to a
“User with mailbox” extn.<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> Any ideas off the top of your head
– I’ll continue to play around with it,<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> although it doesn’t make much
sense to me.<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> Thanks for your help,<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> Neil<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> From: lelio@uoguelph.ca
[mailto:lelio@uoguelph.ca]<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> Sent: 11 November 2009 10:39<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> To: O'Brien, Neil<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> Cc: cisco-voip@puck.nether.net<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> Subject: Re: [cisco-voip] Unity
Connection Call handlers transerring to a<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> hunt group<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> You'll need to create another call
handler first, say<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>>
"TransferTo-ExampleHG-CH", and configure that call handler to
transfer to<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> the appropriate DN. Then from
within any other call handler, you can<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> reference it. This has advantages,
you only have to change the DN in one<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> spot if changes are ever required.<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> Lelio Fulgenzi, Senior Analyst<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> Computing & Communications<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> University of Guelph<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> 519-824-4120 x56354<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> ...sent from my iPod - please
pardon my fat fingers ;)<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> [XKJ2000]<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> On 2009-11-11, at 5:06 AM,
"O'Brien, Neil" <nobrien@datapac.com> wrote:<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> Hi there,<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> I’m setting up some auto
attendants for a customer and I’m having trouble<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> with what I thought was the
easiest part. Each handler option needs to<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> transfer out of unity to a
CallManager hunt group. However, the only<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> options I appear to have are to
transfer to a “User with a Mailbox”. I<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> think unless I create a mailbox for
the huntgroup extn# it won’t give me the<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> option.<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> I don’t understand what the
“Transfer Options” are within the call handler<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> or if I need to use that. The
transferring to hunt groups is controlled by<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> the caller input options.<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> I simply want to transfer out to a
hunt group.<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> Thanks in advance,<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> Neil<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>>
_______________________________________________<o:p></o:p></span></p>
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https://puck.nether.net/mailman/listinfo/cisco-voip<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> _______________________________________________<o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>> cisco-voip mailing list<o:p></o:p></span></p>
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<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
<p class=MsoPlainText><span lang=EN-IE>><o:p> </o:p></span></p>
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