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<p class=MsoNormal><span style='color:#1F497D'>We just ran into this today as
well and bricked 2x7942's. Here's a lovely TAC article explaining the issue.
In our case we were running 8.3(1) firmware<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><a
href="http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi60439">http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi60439</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:7.5pt;font-family:"Times New Roman","serif"'>CSCsi60439 Bug
Details <o:p></o:p></span></b></p>
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display:none'>Top of Form<o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.5pt;font-family:"Times New Roman","serif"'>factory
reset should do just that </span></b><span style='font-size:10.5pt;
font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Times New Roman","serif"'><br>
<b>Symptom:</b><br>
If Cisco TAC or CA tells a customer to do a factory reset - it may not do so.
A recent change for a non-Cisco equipment high visibility customer changed
the way factory resets are applied and the alternate tftp server is retained
after the reset. This means that if that altserver is no longer applicable,
the phone will not recover.<br>
<br>
<br>
<b>Conditions:</b><br>
After factory resetting, it does not recover<br>
<br>
<br>
<b>Workaround:</b><br>
The only workaround is to power cycle the phone at just the right time after
the factory reset has been initiated. However since there is no indication of
when this power cycle is required - this renders this unfeasible and there is
essentially no work around.<o:p></o:p></span></p>
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padding:0in'><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
display:none'>Bottom of Form<o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-size:10.5pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Tony Underwood<i><br>
</i></span></b><span style='font-size:10.5pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Cambium Data Inc.<br>
5050 So. 111th St.<br>
Omaha, NE 68137<br>
(402) 514-3201<br>
(402) 960-3107 - C<br>
<a href="http://www.cambiumdata.com/">http://CambiumData.com</a><br>
</span><span style='font-size:10.5pt;font-family:Consolas;color:#1F497D'><br>
<img border=0 width=144 height=63 id="Picture_x0020_1"
src="cid:image001.jpg@01CA6344.CBD21830" alt=cisco-sig><br>
</span><span style='font-size:10.5pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Cisco Solutions for <i>All</i> Businesses</span><span
style='font-size:10.5pt;font-family:Consolas;color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Bellerose, Robert<br>
<b>Sent:</b> Wednesday, November 11, 2009 11:35 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] 7941/42 reload<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>I have a 7941 and was using the
reset procedure were you hold the octothorpe key (pound) down when you plug in
the power/network cable and wait till you see the led flash across the bottom
but they never do, it sits at the headset key and the two line keys flash amber
alternately, I then release the pound key and hit 123456789*0# to proceed with
the download and it never does keep cycling. What if anything am I missing and
is there another way?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Rob<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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