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<body lang=EN-US link=blue vlink=purple>Yes. <br/><br/>You'd have to add a goto label step in the unsuccessful branch of the record step. <br/><br/>Send me the .aef, and I can offer you better feedback. <br/><br/><p>Sent via BlackBerry from T-Mobile</p><hr/><div><b>From: </b> Matthew Loraditch <MLoraditch@heliontechnologies.com>
</div><div><b>Date: </b>Thu, 12 Nov 2009 17:08:53 -0500</div><div><b>To: </b>Vince Loschiavo<VLoschiavo@data-corporation.com>; cisco-voip@puck.nether.net<cisco-voip@puck.nether.net></div><div><b>Subject: </b>RE: UCCX: Don't Terminate call on hang up</div><div><br/></div>
<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>we actually do that but since the
script terminates the request never goes into the queue as it is incomplete, would
there be a way around that?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='color:black'>Matthew Loraditch</span></b><span
style='color:black'><br>
1965 Greenspring Drive<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Timonium, MD 21093 <br>
<a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com"><span style='color:
black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span
style='color:black'>support@heliontechnologies.com</span></a> for fast
assistance!</span><span style='color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Vince Loschiavo
[mailto:VLoschiavo@data-corporation.com] <br>
<b>Sent:</b> Thursday, November 12, 2009 5:08 PM<br>
<b>To:</b> Matthew Loraditch; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: UCCX: Don't Terminate call on hang up<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Not that I’m aware of. The
problem is the recording step will fail when the caller hangs up without
hitting #.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>You could put a get digit step
first and get their phone number. That way if the recording fails…at
least you have their number.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-family:"Arial","sans-serif";color:black'>Vincent
Loschiavo</span></b><span style='color:black'><br>
</span><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>Director of Consulting Services<br>
</span></b><b><span style='font-family:"Verdana","sans-serif";color:#0084A8'>DATACORP</span></b><b><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'><br>
</span></b><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#0084A8'>8200 N.W. 41st Street, Suite 130</span></b><span
style='color:#1F497D'><br>
</span><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#0084A8'>Miami, FL 33166</span></b><span style='color:#1F497D'><br>
</span><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#788D1F'>Ofc: </span></b><b><span style='font-size:8.0pt;font-family:
"Verdana","sans-serif";color:#0084A8'>954-671-5669</span></b><span
style='color:#1F497D'><br>
</span><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#788D1F'>Cell:</span></b><b><span style='font-size:8.0pt;font-family:
"Verdana","sans-serif";color:#1F497D'> </span></b><b><span style='font-size:
8.0pt;font-family:"Verdana","sans-serif";color:#0084A8'>786-282-1164<br>
</span></b><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#788D1F'>Fax:</span></b><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span></b><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#0084A8'>888-767-5905<br>
</span></b><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#788D1F'>Email:</span></b><b><span style='font-size:8.0pt;font-family:
"Verdana","sans-serif";color:#1F497D'> </span></b><b><span style='font-size:
8.0pt;font-family:"Verdana","sans-serif";color:#0084A8'><a
href="mailto:dfowler@data-corporation.com"><span style='color:#0084A8'>vloschiavo@data-corporation.com</span></a><br>
<br>
</span></b><span style='color:#1F497D'><img border=0 width=325 height=42
id="Picture_x0020_1" src="cid:image001.gif@01CA63BA.CFADEF30"
alt=datacorp-325x42.gif><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><img border=0 width=75
height=75 id="Picture_x0020_2" src="cid:image002.gif@01CA63BA.CFADEF30"
alt="ccvp_voice_sm"><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Thursday, November 12, 2009 4:59 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] UCCX: Don't Terminate call on hang up<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Ok I know this sounds strange, but here’s the scenario, user
chooses callback option in system and leaves us a message via the recording
step in UCCX. Our callers are complaining that they don’t get responses from
these messages (they are promised a callback in a short time period) The
problem is the recording step requires a #, * or time out period expiration
before it is noted as complete. We tell callers to press # but they don’t and
they hang up and don’t get called back b/c the script ends on the hangup. Is
there anyway around this??<o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='color:black'>Matthew Loraditch</span></b><span
style='color:black'><br>
1965 Greenspring Drive<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Timonium, MD 21093 <br>
<a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com"><span style='color:
black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span
style='color:black'>support@heliontechnologies.com</span></a> for fast
assistance!</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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