That was the problem. The Unity_<server> account was disabled and the mail box was moved to a different mail store.<div><br></div><div>The TAC engineer said to run setup /sync from the CLI, but didn't tell me where the message store configuration wizard was. Do you know?</div>
<div><br></div><div>Scott<br><br><div class="gmail_quote">On Tue, Nov 17, 2009 at 10:35 AM, Pat Hayes <span dir="ltr"><<a href="mailto:pat-cv@wcyv.com">pat-cv@wcyv.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Unity does an RPC request to the exchange server with the information<br>
store, you can run the RPCTest CLI tool to see whether the Exchange<br>
server is responding:<br>
<br>
\Commserver\Utilities\Customer Support Tools\RPCTest\RPCtest.exe -s<br>
<exchange server name><br>
<br>
If that checks out, ensure that the Unity_<servername> account is<br>
functional. Verify it hasn't been moved or deleted in AD or Exchange<br>
(must be on designated partner exchange server) and that the account<br>
that runs the AvCsMgr service can log in to it.<br>
<div><div></div><div class="h5"><br>
On Tue, Nov 17, 2009 at 10:57 AM, Scott Voll <<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>> wrote:<br>
> we had a network outage last night. but according to Unity event logs,<br>
> Exchange is online. But when logging into the VM box of a user (all Users)<br>
> we get Message server is offline.<br>
> I have restarted Unity with no help.<br>
> What should I be looking for? I'm not seeing much of help in the Event log.<br>
> Thanks<br>
> scott<br>
> PS> there is connectivity.<br>
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