<html><body bgcolor="#FFFFFF"><div>You can manipulate the caller Id at the phone level, route pattern, route group or gateway. I make sure those places don't have anything that you don't want<br><br>Sent from my iPhone</div><div><br>On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <<a href="mailto:thuffman@rosettastone.com">thuffman@rosettastone.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div>
<div class="Section1">
<p class="MsoNormal">All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m having an issue masking caller ID. We have
an external call center that we’re currently passing calls to. For
reporting purposes, the calls that we’re passing to them are going
through a translation pattern that should pass the Caller ID to them as the
number I set in the “External Phone Number Mask” field. For
whatever reason, it will send the number you’re calling from. I do
not have the box checked to “Use Calling Party’s External Phone
Number Mask.” Any ideas?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="font-size:13.5pt;font-family:"Arial","sans-serif";
color:#1F497D">Tim Huffman</span></i><span style="font-size:12.0pt;font-family:
"Times New Roman","serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D">Rosetta Stone®</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D">Cisco Telephony Administrator</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D">T (540) 236-5077</span></b><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D">(800) 788-0822</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D"><a href="http://RosettaStone.com">RosettaStone.com</a></span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><image001.jpg><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
</div>
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