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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Control Panel > Add Remove Programs and you can re-run from
there -jason<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Scott Voll<br>
<b>Sent:</b> Tuesday, November 17, 2009 1:38 PM<br>
<b>To:</b> Pat Hayes<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] message server is offline -- Unity 5.0
andExchange 2k7 UM<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>That was the problem. The Unity_<server> account
was disabled and the mail box was moved to a different mail store.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>The TAC engineer said to run setup /sync from the CLI, but
didn't tell me where the message store configuration wizard was. Do you
know?<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Scott<o:p></o:p></p>
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<p class=MsoNormal>On Tue, Nov 17, 2009 at 10:35 AM, Pat Hayes <<a
href="mailto:pat-cv@wcyv.com">pat-cv@wcyv.com</a>> wrote:<o:p></o:p></p>
<p class=MsoNormal>Unity does an RPC request to the exchange server with the
information<br>
store, you can run the RPCTest CLI tool to see whether the Exchange<br>
server is responding:<br>
<br>
\Commserver\Utilities\Customer Support Tools\RPCTest\RPCtest.exe -s<br>
<exchange server name><br>
<br>
If that checks out, ensure that the Unity_<servername> account is<br>
functional. Verify it hasn't been moved or deleted in AD or Exchange<br>
(must be on designated partner exchange server) and that the account<br>
that runs the AvCsMgr service can log in to it.<o:p></o:p></p>
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<p class=MsoNormal><br>
On Tue, Nov 17, 2009 at 10:57 AM, Scott Voll <<a
href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>> wrote:<br>
> we had a network outage last night. but according to Unity event
logs,<br>
> Exchange is online. But when logging into the VM box of a user (all
Users)<br>
> we get Message server is offline.<br>
> I have restarted Unity with no help.<br>
> What should I be looking for? I'm not seeing much of help in the
Event log.<br>
> Thanks<br>
> scott<br>
> PS> there is connectivity.<o:p></o:p></p>
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<p class=MsoNormal>> _______________________________________________<o:p></o:p></p>
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<div>
<p class=MsoNormal>> cisco-voip mailing list<br>
> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
><br>
><o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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