That's what I ended up doing.<div><br></div><div>Thanks</div><div><br></div><div>scott<br><br><div class="gmail_quote">On Tue, Nov 17, 2009 at 11:32 AM, Jason Aarons (US) <span dir="ltr"><<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Control Panel > Add Remove Programs and you can re-run from
there -jason</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Scott Voll<br>
<b>Sent:</b> Tuesday, November 17, 2009 1:38 PM<br>
<b>To:</b> Pat Hayes<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span></p><div class="im"><br>
<b>Subject:</b> Re: [cisco-voip] message server is offline -- Unity 5.0
andExchange 2k7 UM</div><p></p>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal">That was the problem. The Unity_<server> account
was disabled and the mail box was moved to a different mail store.</p><div><div></div><div class="h5">
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">The TAC engineer said to run setup /sync from the CLI, but
didn't tell me where the message store configuration wizard was. Do you
know?</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">Scott</p>
<div>
<p class="MsoNormal">On Tue, Nov 17, 2009 at 10:35 AM, Pat Hayes <<a href="mailto:pat-cv@wcyv.com" target="_blank">pat-cv@wcyv.com</a>> wrote:</p>
<p class="MsoNormal">Unity does an RPC request to the exchange server with the
information<br>
store, you can run the RPCTest CLI tool to see whether the Exchange<br>
server is responding:<br>
<br>
\Commserver\Utilities\Customer Support Tools\RPCTest\RPCtest.exe -s<br>
<exchange server name><br>
<br>
If that checks out, ensure that the Unity_<servername> account is<br>
functional. Verify it hasn't been moved or deleted in AD or Exchange<br>
(must be on designated partner exchange server) and that the account<br>
that runs the AvCsMgr service can log in to it.</p>
<div>
<div>
<p class="MsoNormal"><br>
On Tue, Nov 17, 2009 at 10:57 AM, Scott Voll <<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>> wrote:<br>
> we had a network outage last night. but according to Unity event
logs,<br>
> Exchange is online. But when logging into the VM box of a user (all
Users)<br>
> we get Message server is offline.<br>
> I have restarted Unity with no help.<br>
> What should I be looking for? I'm not seeing much of help in the
Event log.<br>
> Thanks<br>
> scott<br>
> PS> there is connectivity.</p>
</div>
</div>
<p class="MsoNormal">> _______________________________________________</p>
<div>
<div>
<p class="MsoNormal">> cisco-voip mailing list<br>
> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
><br>
></p>
</div>
</div>
</div>
<p class="MsoNormal"> </p>
</div>
</div></div></div>
</div>
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