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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>When it occurs, nothing happens, it’s as if you didn’t push it
at all!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pat@wcyv.com
[mailto:pat@wcyv.com] <b>On Behalf Of </b>Pat Hayes<br>
<b>Sent:</b> Tuesday, November 17, 2009 3:59 PM<br>
<b>To:</b> Jason Aarons (US)<br>
<b>Cc:</b> cisco-voip<br>
<b>Subject:</b> Re: [cisco-voip] CCM 7.1(3) Services URL button for Visual
Voicemail works intermittent<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>I wasn't so much fishing for a
definition of intermittent as I was for a description of the actual problem :-)
When you hit the button and it 'doesn't work', what happens? Absolutely
nothing? An error is displayed? The phone catches on fire? <br>
<br>
It does sound like it could be a problem with the service url button. Depending
on the symptoms, you might try enabling the Tomcat micro traces on Unity
Connection and collecting the logs to see if a request is even being sent to
the server at the time of the problem.<br>
<br>
<o:p></o:p></p>
<div>
<p class=MsoNormal>On Tue, Nov 17, 2009 at 2:33 PM, Jason Aarons (US) <<a
href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Sometimes it works, sometimes it doesn’t
. Like the Intermittent setting on my cars windshield wipers…Unity
Connection 7.1(3), but I think bug is with SURL.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a
href="mailto:pat@wcyv.com" target="_blank">pat-cv@wcyv.com</a> [mailto:<a
href="mailto:pat@wcyv.com" target="_blank">pat-cv@wcyv.com</a>] <b>On Behalf Of
</b>Pat Hayes<br>
<b>Sent:</b> Tuesday, November 17, 2009 1:33 PM<br>
<b>To:</b> Jason Aarons (US)<br>
<b>Cc:</b> cisco-voip<br>
<b>Subject:</b> Re: [cisco-voip] CCM 7.1(3) Services URL button for Visual
Voicemail works intermittent</span><o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>What
does 'works intermittently' mean, what happens when it doesn't (no response,
error displayed, etc)? Unity or Unity Connection?<o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On
Tue, Nov 17, 2009 at 10:22 AM, Jason Aarons (US) <<a
href="mailto:jason.aarons@us.didata.com" target="_blank">jason.aarons@us.didata.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p>If I press Services then Visual Voicemail it works fine, however if I make a
Services URL on a Phone Button Template and assign to phone it works
intermittently. All I have is 1 7970 to test this with.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>CallManager 7.1(3) with 2 Nodes (1 Pub, 1 Sub)<o:p></o:p></p>
<p>CP-7970G Load File SCCP70.8-5-2S, phone is registered to Subscriber<o:p></o:p></p>
<p>We are not using Extension Mobility<o:p></o:p></p>
<p>Using a IP Address of Publisher in the URL Service configuration<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Visual Voicemail<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/7.0/english/install/guide/vv_install.html"
target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/7.0/english/install/guide/vv_install.html</a><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:14.0pt;color:teal'>Jason Aarons</span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:gray'>Consultant</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:gray'>Dimension Data</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:blue'><img border=0 width=20 height=20
id="_x0000_i1025"
src="https://mail.google.com/a/wcyv.com/?ui=2&ik=0bec47aa63&view=att&th=1250302b21734531&attid=0.3&disp=emb&realattid=0.0.1&zw"
alt="cid:image002.png@01C944C1.3A874410"></span><span style='font-size:8.0pt;
color:black'> </span><span style='font-size:9.0pt;color:black'>904.338.3245</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#993366'><img border=0 width=17 height=17 id="_x0000_i1026"
src="https://mail.google.com/a/wcyv.com/?ui=2&ik=0bec47aa63&view=att&th=1250302b21734531&attid=0.4&disp=emb&realattid=0.0.2&zw"
alt="cid:image007.gif@01C944C0.FDD2F3C0"></span><span style='font-size:8.0pt;
color:black'> </span><span style='font-size:9.0pt;color:black'>904-338-3245</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a
href="mailto:mark.levesque@us.dida" target="_blank"><span style='font-size:
8.0pt;text-decoration:none'><img border=0 width=17 height=17 id="_x0000_i1027"
src="https://mail.google.com/a/wcyv.com/?ui=2&ik=0bec47aa63&view=att&th=1250302b21734531&attid=0.2&disp=emb&realattid=0.0.3&zw"
alt="cid:image008.gif@01C944C0.FDD2F3C0"></span></a><span style='font-size:
8.0pt;color:black'> <a href="mailto:Jason.Aarons@us.didata.com"
target="_blank">Jason.Aarons@us.didata.com</a><br>
</span><span style='font-size:8.0pt;color:blue'><img border=0 width=17
height=17 id="_x0000_i1028"
src="https://mail.google.com/a/wcyv.com/?ui=2&ik=0bec47aa63&view=att&th=1250302b21734531&attid=0.1&disp=emb&realattid=0.0.4&zw"
alt="cid:image009.gif@01C944C0.FDD2F3C0"></span><span style='font-size:8.0pt;
color:black'> <a href="mailto:Jason.Aarons@us.didata.com"
target="_blank">Jason.Aarons@us.didata.com</a></span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>
<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:black'>For more information about Dimension Data,
please go to </span><span style='font-size:10.0pt;color:blue'><a
href="http://www.dimensiondata.com" target="_blank">www.dimensiondata.com</a></span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt'>For urgent issues notify your Project Manager, for
24x7 support contact the Dimension Data NOC at +1-800-974-6584 or Cisco TAC at
+1-800-553-2447.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
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