<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>...another thing. If you use the GUI to record a custom greeting, it will not automatically select "play user recording" (or whatever it says), unlike when you record a greeting over the TUI.<br><br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Daniel" <dan.voip@danofive.id.au><br>To: "robin jose1" <robin.jose1@wipro.com><br>Cc: cisco-voip@puck.nether.net<br>Sent: Thursday, November 19, 2009 2:30:21 AM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] IVR issue<br><br><div>A couple of points</div>
<div> </div>
<div>- Make sure the correct start and end times and days active is configured correctly for your scenario</div>
<div>- Make sure the schedule is applied to the call handler</div>
<div>- Make sure the closed greeting or transfer option is enabled for that call handler it might not be enabled just because you configured it, there is a tick box</div>
<div><br><br> </div>
<div class="gmail_quote">On Thu, Nov 19, 2009 at 4:36 PM, <span dir="ltr"><<a href="mailto:robin.jose1@wipro.com" target="_blank">robin.jose1@wipro.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;">
<div lang="EN-US">
<div>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; color: navy; font-family: Arial;">Hi Jason</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; color: navy; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; color: navy; font-family: Arial;">Thank you for the quick reply.</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; color: navy; font-family: Arial;"> </span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; color: navy; font-family: Arial;">The cmplatform time is the same reflecting in the ip phone and in the unity connection. There is no time difference. The unity version is 2.1.0.9901-362.</span></font></p>
<div class="im">
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; color: navy; font-family: Arial;"> </span></font></p>
<div>
<p><b><font size="2" color="navy" face="Times New Roman"><span style="font-weight: bold; font-size: 10pt; color: navy;">Warm Regards</span></font></b><font color="navy"><span style="color: navy;"> <br> <br></span></font><b><font size="2" color="navy"><span style="font-weight: bold; font-size: 10pt; color: navy;">Robin Jose Narlely<br>
<br></span></font></b></p></div></div>
<div>
<div class="MsoNormal" style="text-align: center;" align="center"><font size="3" face="Times New Roman"><span style="font-size: 12pt;">
<hr size="2" width="100%" align="center">
</span></font></div>
<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-weight: bold; font-size: 10pt; font-family: Tahoma;">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma;"> Jason Aarons (US) [mailto:<a href="mailto:jason.aarons@us.didata.com" target="_blank">jason.aarons@us.didata.com</a>] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Thursday, November 19, 2009 11:22 AM<br><b><span style="font-weight: bold;">To:</span></b> Robin Jose (WI01 - Enterprise Services); <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> RE: [cisco-voip] IVR issue</span></font></p></div>
<div>
<div></div>
<div class="h5">
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size: 12pt;"> </span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri;">Your Call Handler isn’t following the schedule. Check the system time in cmplatform as well as timezone/ntp source. I have several CallHandlers based on schedule/time that are working fine for me in Connection 7.1.3</span></font></p>
<p class="MsoNormal"><font size="2" color="#1f497d" face="Calibri"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri;"> </span></font></p>
<div>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-weight: bold; font-size: 10pt; font-family: Tahoma;">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma;"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b><a href="mailto:robin.jose1@wipro.com" target="_blank">robin.jose1@wipro.com</a><br>
<b><span style="font-weight: bold;">Sent:</span></b> Wednesday, November 18, 2009 11:49 PM<br><b><span style="font-weight: bold;">To:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> [cisco-voip] IVR issue</span></font></p></div></div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size: 12pt;"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Hi</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">I am facing a problem</span></font> <font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">in unity connection. The automatic time of day routing is not happening. The call is routed to the call handler which is configured with a</span></font> <font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">scheduler, but even after the nonworking hours</span></font> <font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">the IVR for the nonworking hours continues. The unity connection is not able to differentiate between the working and non working hours as created in the scheduler. The</span></font> <font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">IVR for the non working hours continues in the working hours.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Please help me to find a solution for this issue.</span></font></p>
<p><a name="1250b28c1be4872e_"><b><font size="2" face="Times New Roman"><span style="font-weight: bold; font-size: 10pt;">Warm Regards</span></font></b></a></p>
<p><font size="3" face="Times New Roman"><span style="font-size: 12pt;"> </span></font></p>
<p><b><font size="2" face="Times New Roman"><span style="font-weight: bold; font-size: 10pt;">Robin Jose Narlely</span></font></b></p>
<p><font size="3" face="Times New Roman"><span style="font-size: 12pt;"> </span></font></p>
<p><strong><b><font size="2" color="green" face="Palatino Linotype"><span style="font-size: 10pt; color: green; font-family: 'Palatino Linotype';">Please do not print this email unless it is absolutely necessary. </span></font></b></strong></p>
<p><font size="3" face="Times New Roman"><span style="font-size: 12pt;">The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. </span></font></p>
<p><font size="3" face="Times New Roman"><span style="font-size: 12pt;">WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. </span></font></p>
<p><font size="3" face="Times New Roman"><span style="font-size: 12pt;"><a href="http://www.wipro.com/" target="_blank">www.wipro.com</a> </span></font></p></div></div></div>
<div>
<div></div>
<div class="h5">
<p><strong><span style="font-size: 10pt; color: green; font-family: 'Palatino Linotype','serif';">Please do not print this email unless it is absolutely necessary. </span></strong><span></span></p>
<p>The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. </p>
<p>WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. </p>
<p><a href="http://www.wipro.com/" target="_blank">www.wipro.com</a> </p></div></div></div>
<div>
<div></div>
<div class="h5">
<div>
<p>
</p><hr size="1">
<p></p>
<p><strong>Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you. </strong></p>
<p></p></div></div></div><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br></blockquote></div><br>
<br>_______________________________________________
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
</div></body></html>