<span class="Apple-style-span" style="font-family: arial, sans-serif; font-size: 13px; border-collapse: collapse; ">We had to sign paperwork with Verizon promising "to solemnly swear" not to commit fraud, or no good. (Quotes added for comic relief)</span><br>
<br><div class="gmail_quote">On Wed, Nov 18, 2009 at 3:26 PM, <span dir="ltr"><<a href="mailto:george.hendrix@l-3com.com">george.hendrix@l-3com.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div bgcolor="white" lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Sounds like it could be a provider issue. I know I have ran
into this issue with Verizon. And they would not allow us to mask using a
number we don’t own. Of course, maybe we didn’t scream at them loud enough…</span></p><div class="im">
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Bill Hendrix</span><span style="color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">L-3 Communications</span><span style="color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"><a href="mailto:george.hendrix@l-3com.com" target="_blank">george.hendrix@l-3com.com</a></span><span style="color:#1F497D"></span></p>
<p class="MsoNormal"><span style="color:blue">EITS
Service Desk: 1-800-871-9983</span><span style="color:blue"></span></p>
<p class="MsoNormal"><span style="color:blue">Service
Desk email: </span><span style="color:blue"><a href="mailto:L-3IT.Help@l-3com.com/omailto:L-3IT.Help@l-3com.com" target="_blank"><span>L-3IT.Help@l-3com.com</span></a></span><span style="font-size:11.0pt;color:#1F497D"></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
</div><div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Huffman, Tim</span></p><div class="im"><br>
<b>Sent:</b> Wednesday, November 18, 2009 3:20 PM<br>
</div><b>To:</b> Nate VanMaren; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><div><div></div><div class="h5"><br>
<b>Subject:</b> Re: [cisco-voip] Masking Caller ID and Translation Patterns</div></div><p></p>
</div>
</div><div><div></div><div class="h5">
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">I’m using 7.0.1</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">This issue has changed a little since I last posted. I’ve
found that I can mask calls, just not mask calls to any number I want, only
DIDs that we own. I’m trying to mask a TFN for outbound calls. This
TFN does not terminate into our system currently. The only numbers I can
mask are our internal DIDs that are terminated to our system. As long as
it’s one we own, I can mask. I need to be able to mask TFNs as the
outbound call. Could this be a Service Provider issue, or a setting that
I’m missing? This is in our UK office if that changes things.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Any help would be appreciated.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Thanks,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><i><span style="font-size:13.5pt;color:#1F497D">Tim Huffman</span></i><span style="color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Rosetta Stone®</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Cisco Telephony Administrator</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#1F497D">T (540) 236-5077</span></b><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">(800) 788-0822</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">RosettaStone.com</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><img border="0" width="130" height="27" src="cid:image001.jpg@01CA6863.73AB2F10" alt="logo"></span></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;color:#1F497D">This e-mail and any attachments thereto are intended only for
use by the addressee(s) named herein and may contain legally privileged and/or
confidential information. If you are not the intended recipient of this e-mail,
you are hereby notified that any dissemination, distribution or copying of this
email, and any attachments thereto, is strictly prohibited. If you receive this
email in error please contact the sender by reply email and destroy all copies
of the original message.</span></b><span style="font-size:11.0pt;color:#1F497D"></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> Nate VanMaren
[mailto:<a href="mailto:VanMarenNP@ldschurch.org" target="_blank">VanMarenNP@ldschurch.org</a>] <br>
<b>Sent:</b> Wednesday, November 18, 2009 10:59 AM<br>
<b>To:</b> Huffman, Tim; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] Masking Caller ID and Translation Patterns</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">What CM version, can you use calling party transformations?</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Huffman, Tim<br>
<b>Sent:</b> Wednesday, November 18, 2009 8:44 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Masking Caller ID and Translation Patterns</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Any other ideas on this?</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><i><span style="font-size:13.5pt;color:#1F497D">Tim Huffman</span></i><span style="color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Rosetta Stone®</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Cisco Telephony Administrator</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#1F497D">T (540) 236-5077</span></b><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">(800) 788-0822</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">RosettaStone.com</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><img border="0" width="130" height="27" src="cid:image001.jpg@01CA6863.73AB2F10" alt="logo"></span></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;color:#1F497D">This e-mail and any attachments thereto are intended only for
use by the addressee(s) named herein and may contain legally privileged and/or confidential
information. If you are not the intended recipient of this e-mail, you are
hereby notified that any dissemination, distribution or copying of this email,
and any attachments thereto, is strictly prohibited. If you receive this email
in error please contact the sender by reply email and destroy all copies of the
original message.</span></b><span style="font-size:11.0pt;color:#1F497D"></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On
Behalf Of </b>Huffman, Tim<br>
<b>Sent:</b> Tuesday, November 17, 2009 3:57 PM<br>
<b>To:</b> <a href="mailto:george.hendrix@l-3com.com" target="_blank">george.hendrix@l-3com.com</a>; Cristobal Priego<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Masking Caller ID and Translation Patterns</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">The Script does a database dip to an external database to
determine the extension (based on certain variables) to redirect to, which is
the translation pattern, which then should mask the Caller ID and send the call
out. </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Thanks,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><i><span style="font-size:13.5pt;color:#1F497D">Tim Huffman</span></i><span style="color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Rosetta Stone®</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Cisco Telephony Administrator</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#1F497D">T (540) 236-5077</span></b><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">(800) 788-0822</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">RosettaStone.com</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><img border="0" width="130" height="27" src="cid:image001.jpg@01CA6863.73AB2F10" alt="logo"></span></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;color:#1F497D">This e-mail and any attachments thereto are intended only for
use by the addressee(s) named herein and may contain legally privileged and/or
confidential information. If you are not the intended recipient of this e-mail,
you are hereby notified that any dissemination, distribution or copying of this
email, and any attachments thereto, is strictly prohibited. If you receive this
email in error please contact the sender by reply email and destroy all copies
of the original message.</span></b><span style="font-size:11.0pt;color:#1F497D"></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt">
<a href="mailto:george.hendrix@l-3com.com" target="_blank">george.hendrix@l-3com.com</a> [mailto:<a href="mailto:george.hendrix@l-3com.com" target="_blank">george.hendrix@l-3com.com</a>] <br>
<b>Sent:</b> Tuesday, November 17, 2009 3:49 PM<br>
<b>To:</b> Huffman, Tim; Cristobal Priego<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] Masking Caller ID and Translation Patterns</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">So do you have calls coming in…hits your CCX box and then you
have the CCX box forwarding the call via the application script or forward all
on the CTI Route point/Trigger?</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Bill Hendrix</span><span style="color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">L-3 Communications</span><span style="color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"><a href="mailto:george.hendrix@l-3com.com" target="_blank">george.hendrix@l-3com.com</a></span><span style="color:#1F497D"></span></p>
<p class="MsoNormal"><span style="color:blue">EITS
Service Desk: 1-800-871-9983</span></p>
<p class="MsoNormal"><span style="color:blue">Service
Desk email: </span><span style="color:blue"><a href="mailto:L-3IT.Help@l-3com.com/omailto:L-3IT.Help@l-3com.com" target="_blank"><span>L-3IT.Help@l-3com.com</span></a></span><span style="font-size:11.0pt;color:#1F497D"></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Huffman, Tim<br>
<b>Sent:</b> Tuesday, November 17, 2009 3:12 PM<br>
<b>To:</b> Cristobal Priego<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Masking Caller ID and Translation Patterns</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">All outbound calls from regular phones will pass the Caller
ID. The Translation patterns that I’m using are receiving calls from our
UCCX machine and masking the Caller ID before sending out to the external call
center. I have all of the Translation Patterns setup to have the field
“External Phone Number Mask” populated with the correct digits. All route
patterns have “Use Calling Party’s External Phone Number Mask” checked, which
should allow the translation patterns to be able to mask. Given the
regular phones and translation patterns are using the same Route Group, that
shouldn’t be the issue.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Any other ideas?</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Thanks,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><i><span style="font-size:13.5pt;color:#1F497D">Tim Huffman</span></i><span style="color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Rosetta Stone®</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Cisco Telephony Administrator</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#1F497D">T (540) 236-5077</span></b><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">(800) 788-0822</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">RosettaStone.com</span><span style="font-size:11.0pt;color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><img border="0" width="130" height="27" src="cid:image001.jpg@01CA6863.73AB2F10" alt="logo"></span></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;color:#1F497D">This e-mail and any attachments thereto are intended only for
use by the addressee(s) named herein and may contain legally privileged and/or
confidential information. If you are not the intended recipient of this e-mail,
you are hereby notified that any dissemination, distribution or copying of this
email, and any attachments thereto, is strictly prohibited. If you receive this
email in error please contact the sender by reply email and destroy all copies
of the original message.</span></b><span style="font-size:11.0pt;color:#1F497D"></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> Cristobal Priego
[mailto:<a href="mailto:cristobalpriego@gmail.com" target="_blank">cristobalpriego@gmail.com</a>] <br>
<b>Sent:</b> Tuesday, November 17, 2009 3:01 PM<br>
<b>To:</b> Huffman, Tim<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Masking Caller ID and Translation Patterns</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">You can manipulate the caller Id at the phone level, route pattern,
route group or gateway. I make sure those places don't have anything that you
don't want<br>
<br>
Sent from my iPhone</p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <<a href="mailto:thuffman@rosettastone.com" target="_blank">thuffman@rosettastone.com</a>>
wrote:</p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal">All,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I’m
having an issue masking caller ID. We have an external call center that
we’re currently passing calls to. For reporting purposes, the calls that
we’re passing to them are going through a translation pattern that should pass
the Caller ID to them as the number I set in the “External Phone Number Mask”
field. For whatever reason, it will send the number you’re calling
from. I do not have the box checked to “Use Calling Party’s External
Phone Number Mask.” Any ideas?</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Thanks,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><i><span style="font-size:13.5pt;color:#1F497D">Tim
Huffman</span></i></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Rosetta
Stone®</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Cisco
Telephony Administrator</span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#1F497D">T (540)
236-5077</span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">(800)
788-0822</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"><a href="http://RosettaStone.com" target="_blank">RosettaStone.com</a></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><image001.jpg></span></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;color:#1F497D">This
e-mail and any attachments thereto are intended only for use by the
addressee(s) named herein and may contain legally privileged and/or
confidential information. If you are not the intended recipient of this e-mail,
you are hereby notified that any dissemination, distribution or copying of this
email, and any attachments thereto, is strictly prohibited. If you receive this
email in error please contact the sender by reply email and destroy all copies
of the original message.</span></b></p>
<p class="MsoNormal"> </p>
</div>
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