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<title>IVR issue</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi Jason<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thank you for the quick reply.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The cmplatform time is the same reflecting
in the ip phone and in the unity connection. There is no time difference. The unity
version is 2.1.0.9901-362.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p><b><font size=2 color=navy face="Times New Roman"><span style='font-size:
10.0pt;color:navy;font-weight:bold'>Warm Regards</span></font></b><font
color=navy><span style='color:navy'> <br>
<br>
</span></font><b><font size=2 color=navy><span style='font-size:10.0pt;
color:navy;font-weight:bold'>Robin Jose Narlely<br>
<br>
</span></font></b><o:p></o:p></p>
</div>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Jason Aarons
(US) [mailto:jason.aarons@us.didata.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, November 19, 2009
11:22 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Robin Jose (WI01 - Enterprise
Services); cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] IVR
issue</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Your Call Handler
isn’t following the schedule. Check the system time in cmplatform
as well as timezone/ntp source. I have several CallHandlers based on
schedule/time that are working fine for me in Connection 7.1.3<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>robin.jose1@wipro.com<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, November 18, 2009
11:49 PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] IVR issue<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Hi</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
am facing a problem</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>in unity connection. The automatic
time of day routing is not happening. The call is routed to the call handler
which is configured with a</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>scheduler, but even after the
nonworking hours</span></font> <font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>the IVR for the nonworking hours continues. The unity
connection is not able to differentiate between the working and non working
hours as created in the scheduler. The</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>IVR for the non working hours
continues in the working hours.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Please
help me to find a solution for this issue.</span></font><o:p></o:p></p>
<p><a name=""><b><font size=2 face="Times New Roman"><span style='font-size:
10.0pt;font-weight:bold'>Warm Regards</span></font></b></a><o:p></o:p></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<p><b><font size=2 face="Times New Roman"><span style='font-size:10.0pt;
font-weight:bold'>Robin Jose Narlely</span></font></b><o:p></o:p></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>www.wipro.com
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