<div>A couple of points</div>
<div> </div>
<div>- Make sure the correct start and end times and days active is configured correctly for your scenario</div>
<div>- Make sure the schedule is applied to the call handler</div>
<div>- Make sure the closed greeting or transfer option is enabled for that call handler it might not be enabled just because you configured it, there is a tick box</div>
<div><br><br> </div>
<div class="gmail_quote">On Thu, Nov 19, 2009 at 4:36 PM, <span dir="ltr"><<a href="mailto:robin.jose1@wipro.com">robin.jose1@wipro.com</a>></span> wrote:<br>
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<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Hi Jason</span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Thank you for the quick reply.</span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">The cmplatform time is the same reflecting in the ip phone and in the unity connection. There is no time difference. The unity version is 2.1.0.9901-362.</span></font></p>
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<p class="MsoNormal"><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
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<p><b><font face="Times New Roman" color="navy" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: navy">Warm Regards</span></font></b><font color="navy"><span style="COLOR: navy"> <br> <br></span></font><b><font color="navy" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: navy">Robin Jose Narlely<br>
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<p class="MsoNormal"><b><font face="Tahoma" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</span></font></b><font face="Tahoma" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Jason Aarons (US) [mailto:<a href="mailto:jason.aarons@us.didata.com" target="_blank">jason.aarons@us.didata.com</a>] <br>
<b><span style="FONT-WEIGHT: bold">Sent:</span></b> Thursday, November 19, 2009 11:22 AM<br><b><span style="FONT-WEIGHT: bold">To:</span></b> Robin Jose (WI01 - Enterprise Services); <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style="FONT-WEIGHT: bold">Subject:</span></b> RE: [cisco-voip] IVR issue</span></font></p></div>
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<p class="MsoNormal"><font face="Calibri" color="#1f497d" size="2"><span style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: Calibri">Your Call Handler isn’t following the schedule. Check the system time in cmplatform as well as timezone/ntp source. I have several CallHandlers based on schedule/time that are working fine for me in Connection 7.1.3</span></font></p>
<p class="MsoNormal"><font face="Calibri" color="#1f497d" size="2"><span style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: Calibri"> </span></font></p>
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<p class="MsoNormal"><b><font face="Tahoma" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</span></font></b><font face="Tahoma" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b><span style="FONT-WEIGHT: bold">On Behalf Of </span></b><a href="mailto:robin.jose1@wipro.com" target="_blank">robin.jose1@wipro.com</a><br>
<b><span style="FONT-WEIGHT: bold">Sent:</span></b> Wednesday, November 18, 2009 11:49 PM<br><b><span style="FONT-WEIGHT: bold">To:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style="FONT-WEIGHT: bold">Subject:</span></b> [cisco-voip] IVR issue</span></font></p></div></div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I am facing a problem</span></font> <font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">in unity connection. The automatic time of day routing is not happening. The call is routed to the call handler which is configured with a</span></font> <font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">scheduler, but even after the nonworking hours</span></font> <font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">the IVR for the nonworking hours continues. The unity connection is not able to differentiate between the working and non working hours as created in the scheduler. The</span></font> <font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">IVR for the non working hours continues in the working hours.</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Please help me to find a solution for this issue.</span></font></p>
<p><a name="1250b28c1be4872e_"><b><font face="Times New Roman" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt">Warm Regards</span></font></b></a></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
<p><b><font face="Times New Roman" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt">Robin Jose Narlely</span></font></b></p>
<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt"> </span></font></p>
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