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<p class=MsoNormal><span style='color:#1F497D'>Did TAC run the the Bunny Killer
(</span><span class=content>Remove Subscriber Properties Tool) and try to
create a new subscriber afterwards?<o:p></o:p></span></p>
<p class=MsoNormal><span class=content><o:p> </o:p></span></p>
<p class=MsoNormal><span class=content>You can use COBRAS to backup VMs, fix
him and restore his messages once he’s fixed.</span><span
style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Daniel Rodriguez<br>
<b>Sent:</b> Friday, November 20, 2009 9:32 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Failed Unity TUI access<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Folks:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>We
upgraded a client from Unity 4.x to 7.x over the weekend. There’s 2,000
subscribers on this Unity cluster and everyone but one user is encountering an
issue accessing his unified msg’ing account. This one user logs in through
the TUI, enters his pin, and gets prompted with the message “Your
messages are unavailable now”. Messages are being delivered to his Inbox
and he has no issues accessing them through the email client. Before anything,
let me state that we’ve looked at the following:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>1.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Courier New"'>Unity system accounts have
the necessary permissions configured on his mailbox.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>2.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Courier New"'>His mailbox resides in a
mailstore where 20+ others are located. Everyone else within that mailstore can
access the TUI with no problem.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>3.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Courier New"'>We ran Permissions Wizard
twice – all Exchange servers and mailstores selected during the wizard
(all that contain unified msg mailboxes.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>4.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Courier New"'>Stared and compared the
mailbox security settings between various user accounts<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>5.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Courier New"'>Verified Unity system
accounts were delegated control in Exch Sys Manager<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>6.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Courier New"'>Performed directory and
mailbox resync’s <o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>7.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Courier New"'>Removed and added the
subscriber account <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>We
escalated this issue to TAC and worked with them throughout the night. They
performed additional synchronizations and reviewed micro traces - the solution
they have for us at this point is to delete and recreate his AD account and
Exchange mailbox (export and import his MB of course). However, with so many
other products and solutions tied to his account, and with his mailbox being 6GB
in size, removing the account and MB is an option we’re desperately
trying to avoid. This client is running Exchange 2003 and 2007 with this
subscriber’s mailbox on the 2007 server. He was originally on 2003 but
was moved to another server during our troubleshooting efforts. This user had
no issues accessing his account via the TUI prior to the upgrade. As a
workaround I created a 2<sup>nd</sup> subscriber and 2<sup>nd</sup> mailbox for
a voicemail-only solution.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>*<b>Any</b>*
input or suggestions would be great. Thanks ahead of time </span><span
style='font-size:10.0pt;font-family:Wingdings'>J</span><span style='font-size:
10.0pt;font-family:"Courier New"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>-
dan<o:p></o:p></span></p>
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