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<div class=Section1>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Yeah they do say they can only present as one DDI (DID same
thing). Not sure on the “something for their maintainers to resolve”
though.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Good luck with it and let me/us know how it goes.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Chris<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Huffman, Tim
[mailto:thuffman@rosettastone.com] <br>
<b>Sent:</b> 20 November 2009 13:02<br>
<b>To:</b> Lewis, Chris; Mike King; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Masking Caller ID and Translation Patterns<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks Chris. This is the response I received. I
don’t quite understand so I’ll probably have to call them.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>“</span><span lang=EN-US style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:navy'>The only services we offer are
presentation number for this type of request. This would be all the DDI’s
and the main number being presented as the same CLI, this would not be able to
change as quickly as they want. What they request is something for their
maintainers to resolve. cheers.”</span><span lang=EN-US style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><i><span lang=EN-US style='font-size:13.5pt;font-family:
"Arial","sans-serif";color:#1F497D'>Tim Huffman</span></i><span lang=EN-US
style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Rosetta Stone®</span><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Cisco Telephony Administrator</span><span lang=EN-US
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:#1F497D'>T (540) 236-5077</span></b><span
lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>(800) 788-0822</span><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>RosettaStone.com</span><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><img width=130 height=27 id="_x0000_i1030"
src="cid:image001.jpg@01CA69E2.482B19B0" alt=logo><o:p></o:p></span></p>
<p class=MsoNormal><b><span lang=EN-US style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:#1F497D'>This e-mail and any attachments thereto are intended only for
use by the addressee(s) named herein and may contain legally privileged and/or
confidential information. If you are not the intended recipient of this e-mail,
you are hereby notified that any dissemination, distribution or copying of this
email, and any attachments thereto, is strictly prohibited. If you receive this
email in error please contact the sender by reply email and destroy all copies
of the original message.</span></b><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Lewis, Chris
[mailto:Chris.Lewis@magnetar.com] <br>
<b>Sent:</b> Friday, November 20, 2009 7:35 AM<br>
<b>To:</b> Huffman, Tim; Mike King; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Masking Caller ID and Translation Patterns<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>If its BT then they sometimes Mask all outgoing calls to the
Main DID you own. Its takes some time but they do eventually admit this
and can change it obviously. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>The best way is to speak to your specific account manager
otherwise emails end up being “misplaced”<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Huffman, Tim<br>
<b>Sent:</b> 19 November 2009 19:41<br>
<b>To:</b> Mike King; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Masking Caller ID and Translation Patterns<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>That’s definitely good to know.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>It’s a UK Telco so who knows what rules they have.
I’ve written the email but haven’t heard back.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’ll let you know the outcome.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks for all of the help.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><i><span lang=EN-US style='font-size:13.5pt;font-family:
"Arial","sans-serif";color:#1F497D'>Tim Huffman</span></i><span lang=EN-US
style='color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Rosetta Stone®</span><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Cisco Telephony Administrator</span><span lang=EN-US
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:#1F497D'>T (540) 236-5077</span></b><span
lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>(800) 788-0822</span><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>RosettaStone.com</span><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><img width=130 height=27 id="Picture_x0020_1"
src="cid:image001.jpg@01CA69E2.482B19B0" alt=logo><o:p></o:p></span></p>
<p class=MsoNormal><b><span lang=EN-US style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:#1F497D'>This e-mail and any attachments thereto are intended only for
use by the addressee(s) named herein and may contain legally privileged and/or
confidential information. If you are not the intended recipient of this e-mail,
you are hereby notified that any dissemination, distribution or copying of this
email, and any attachments thereto, is strictly prohibited. If you receive this
email in error please contact the sender by reply email and destroy all copies
of the original message.</span></b><span lang=EN-US style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Mike King<br>
<b>Sent:</b> Thursday, November 19, 2009 1:42 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Masking Caller ID and Translation Patterns<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span class=apple-style-span><span
lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>We had to
sign paperwork with Verizon promising "to solemnly swear"
not to commit fraud, or no good. (Quotes added for comic relief)</span></span><span
lang=EN-US><o:p></o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-US>On Wed, Nov 18, 2009 at 3:26 PM, <<a
href="mailto:george.hendrix@l-3com.com">george.hendrix@l-3com.com</a>>
wrote:<o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Sounds like it could be a
provider issue. I know I have ran into this issue with Verizon. And
they would not allow us to mask using a number we don’t own. Of
course, maybe we didn’t scream at them loud enough…</span><span
lang=EN-US><o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>Bill Hendrix</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>L-3 Communications</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'><a
href="mailto:george.hendrix@l-3com.com" target="_blank">george.hendrix@l-3com.com</a></span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='color:blue'>EITS Service Desk: 1-800-871-9983</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='color:blue'>Service Desk email: <a
href="mailto:L-3IT.Help@l-3com.com/omailto:L-3IT.Help@l-3com.com"
target="_blank">L-3IT.Help@l-3com.com</a></span><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Huffman, Tim</span><span lang=EN-US><o:p></o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-US><br>
<b>Sent:</b> Wednesday, November 18, 2009 3:20 PM<o:p></o:p></span></p>
</div>
<p class=MsoNormal><b><span lang=EN-US>To:</span></b><span lang=EN-US> Nate
VanMaren; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal><span lang=EN-US><br>
<b>Subject:</b> Re: [cisco-voip] Masking Caller ID and Translation Patterns<o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>I’m using 7.0.1</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>This issue has changed a
little since I last posted. I’ve found that I can mask calls, just
not mask calls to any number I want, only DIDs that we own. I’m
trying to mask a TFN for outbound calls. This TFN does not terminate into
our system currently. The only numbers I can mask are our internal DIDs
that are terminated to our system. As long as it’s one we own, I
can mask. I need to be able to mask TFNs as the outbound call.
Could this be a Service Provider issue, or a setting that I’m
missing? This is in our UK office if that changes things.</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Any help would be
appreciated.</span><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Thanks,</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span
lang=EN-US style='font-size:13.5pt;color:#1F497D'>Tim Huffman</span></i><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>Rosetta Stone®</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>Cisco Telephony Administrator</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>T (540) 236-5077</span></b><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>(800) 788-0822</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>RosettaStone.com</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'><img border=0 width=130
height=27 id="_x0000_i1026" src="cid:image001.jpg@01CA69E2.482B19B0" alt=logo></span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:7.5pt;color:#1F497D'>This e-mail and any
attachments thereto are intended only for use by the addressee(s) named herein
and may contain legally privileged and/or confidential information. If you are
not the intended recipient of this e-mail, you are hereby notified that any
dissemination, distribution or copying of this email, and any attachments
thereto, is strictly prohibited. If you receive this email in error please
contact the sender by reply email and destroy all copies of the original
message.</span></b><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> Nate VanMaren [mailto:<a
href="mailto:VanMarenNP@ldschurch.org" target="_blank">VanMarenNP@ldschurch.org</a>]
<br>
<b>Sent:</b> Wednesday, November 18, 2009 10:59 AM<br>
<b>To:</b> Huffman, Tim; <a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] Masking Caller ID and Translation Patterns</span><span
lang=EN-US><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>What CM version, can you use
calling party transformations?</span><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Huffman, Tim<br>
<b>Sent:</b> Wednesday, November 18, 2009 8:44 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Masking Caller ID and Translation Patterns</span><span
lang=EN-US><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Any other ideas on this?</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span
lang=EN-US style='font-size:13.5pt;color:#1F497D'>Tim Huffman</span></i><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>Rosetta Stone®</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>Cisco Telephony Administrator</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>T (540) 236-5077</span></b><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>(800) 788-0822</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>RosettaStone.com</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'><img border=0 width=130
height=27 id="_x0000_i1027" src="cid:image001.jpg@01CA69E2.482B19B0" alt=logo></span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:7.5pt;color:#1F497D'>This e-mail and any
attachments thereto are intended only for use by the addressee(s) named herein
and may contain legally privileged and/or confidential information. If you are
not the intended recipient of this e-mail, you are hereby notified that any
dissemination, distribution or copying of this email, and any attachments
thereto, is strictly prohibited. If you receive this email in error please
contact the sender by reply email and destroy all copies of the original message.</span></b><span
lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Huffman, Tim<br>
<b>Sent:</b> Tuesday, November 17, 2009 3:57 PM<br>
<b>To:</b> <a href="mailto:george.hendrix@l-3com.com" target="_blank">george.hendrix@l-3com.com</a>;
Cristobal Priego<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Masking Caller ID and Translation Patterns</span><span
lang=EN-US><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>The Script does a database
dip to an external database to determine the extension (based on certain
variables) to redirect to, which is the translation pattern, which then should
mask the Caller ID and send the call out. </span><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Thanks,</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span
lang=EN-US style='font-size:13.5pt;color:#1F497D'>Tim Huffman</span></i><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>Rosetta Stone®</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>Cisco Telephony Administrator</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>T (540) 236-5077</span></b><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>(800) 788-0822</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>RosettaStone.com</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'><img border=0 width=130
height=27 id="_x0000_i1028" src="cid:image001.jpg@01CA69E2.482B19B0" alt=logo></span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:7.5pt;color:#1F497D'>This e-mail and any
attachments thereto are intended only for use by the addressee(s) named herein
and may contain legally privileged and/or confidential information. If you are
not the intended recipient of this e-mail, you are hereby notified that any
dissemination, distribution or copying of this email, and any attachments
thereto, is strictly prohibited. If you receive this email in error please
contact the sender by reply email and destroy all copies of the original
message.</span></b><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> <a href="mailto:george.hendrix@l-3com.com"
target="_blank">george.hendrix@l-3com.com</a> [mailto:<a
href="mailto:george.hendrix@l-3com.com" target="_blank">george.hendrix@l-3com.com</a>]
<br>
<b>Sent:</b> Tuesday, November 17, 2009 3:49 PM<br>
<b>To:</b> Huffman, Tim; Cristobal Priego<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] Masking Caller ID and Translation Patterns</span><span
lang=EN-US><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>So do you have calls coming
in…hits your CCX box and then you have the CCX box forwarding the call
via the application script or forward all on the CTI Route point/Trigger?</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>Bill Hendrix</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>L-3 Communications</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'><a
href="mailto:george.hendrix@l-3com.com" target="_blank">george.hendrix@l-3com.com</a></span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='color:blue'>EITS Service Desk: 1-800-871-9983</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='color:blue'>Service Desk email: <a
href="mailto:L-3IT.Help@l-3com.com/omailto:L-3IT.Help@l-3com.com"
target="_blank">L-3IT.Help@l-3com.com</a></span><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Huffman, Tim<br>
<b>Sent:</b> Tuesday, November 17, 2009 3:12 PM<br>
<b>To:</b> Cristobal Priego<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Masking Caller ID and Translation Patterns</span><span
lang=EN-US><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>All outbound calls from
regular phones will pass the Caller ID. The Translation patterns that
I’m using are receiving calls from our UCCX machine and masking the
Caller ID before sending out to the external call center. I have all of
the Translation Patterns setup to have the field “External Phone Number
Mask” populated with the correct digits. All route patterns have
“Use Calling Party’s External Phone Number Mask” checked,
which should allow the translation patterns to be able to mask. Given the
regular phones and translation patterns are using the same Route Group, that
shouldn’t be the issue.</span><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Any other ideas?</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'>Thanks,</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span
lang=EN-US style='font-size:13.5pt;color:#1F497D'>Tim Huffman</span></i><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>Rosetta Stone®</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>Cisco Telephony Administrator</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>T (540) 236-5077</span></b><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>(800) 788-0822</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>RosettaStone.com</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'><img border=0 width=130
height=27 id="_x0000_i1029" src="cid:image001.jpg@01CA69E2.482B19B0" alt=logo></span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:7.5pt;color:#1F497D'>This e-mail and any
attachments thereto are intended only for use by the addressee(s) named herein
and may contain legally privileged and/or confidential information. If you are
not the intended recipient of this e-mail, you are hereby notified that any
dissemination, distribution or copying of this email, and any attachments
thereto, is strictly prohibited. If you receive this email in error please
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</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:11.0pt;color:#1F497D'> </span><span
lang=EN-US><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US
style='font-size:10.0pt'> Cristobal Priego [mailto:<a
href="mailto:cristobalpriego@gmail.com" target="_blank">cristobalpriego@gmail.com</a>]
<br>
<b>Sent:</b> Tuesday, November 17, 2009 3:01 PM<br>
<b>To:</b> Huffman, Tim<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Masking Caller ID and Translation Patterns</span><span
lang=EN-US><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> <o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US>You can manipulate the caller Id at the phone level, route pattern,
route group or gateway. I make sure those places don't have anything that you
don't want<br>
<br>
Sent from my iPhone<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span
lang=EN-US><br>
On Nov 17, 2009, at 10:47 AM, "Huffman, Tim" <<a
href="mailto:thuffman@rosettastone.com" target="_blank">thuffman@rosettastone.com</a>>
wrote:<o:p></o:p></span></p>
</div>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US>All,<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US>I’m having an issue masking caller ID. We have an
external call center that we’re currently passing calls to. For
reporting purposes, the calls that we’re passing to them are going
through a translation pattern that should pass the Caller ID to them as the
number I set in the “External Phone Number Mask” field. For
whatever reason, it will send the number you’re calling from. I do
not have the box checked to “Use Calling Party’s External Phone
Number Mask.” Any ideas?<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span
lang=EN-US style='font-size:13.5pt;color:#1F497D'>Tim Huffman</span></i><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>Rosetta Stone®</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>Cisco Telephony Administrator</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>T (540) 236-5077</span></b><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'>(800) 788-0822</span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='font-size:10.0pt;color:#1F497D'><a
href="http://RosettaStone.com" target="_blank">RosettaStone.com</a></span><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US style='color:#1F497D'><image001.jpg></span><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-US style='font-size:7.5pt;color:#1F497D'>This e-mail and any
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lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-US> <o:p></o:p></span></p>
</div>
</div>
</blockquote>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
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