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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=711270414-23112009>I think you've missed nothing, Scott. You can try
the "sync directory services" in desktop admin, but that didn't work for me when
I had the exact problem you've described. A reboot of the server was the
only thing that helped me. After the reboot, desktop admin showed
correctly and then the agent received calls from the right queue.
</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=711270414-23112009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=711270414-23112009>Thanks</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=711270414-23112009>jeff</SPAN></FONT></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
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<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Scott
Voll<BR><B>Sent:</B> Friday, November 20, 2009 3:50 PM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] UCCx 5.0 agent from
one queue to another<BR></FONT><BR></DIV>
<DIV></DIV>I'm trying to move an agent from one queue to another. assigned
the skill, changed the team, the queue is skill based but have also changed the
resource group. But the agent is still getting the first queues calls.
<DIV><BR></DIV>
<DIV>I have logged the agent on and off multiple times. in the desktop
admin, things still show incorrectly. what have I missed?</DIV>
<DIV><BR></DIV>
<DIV>Scott</DIV><DIV> </DIV>CONFIDENTIALITY NOTICE: The information contained in this email including attachments is intended for the specific delivery to and use by the individual(s) to whom it is addressed, and includes information which should be considered as private and confidential. Any review, retransmission, dissemination, or taking of any action in reliance upon this information by anyone other than the intended recipient is prohibited. If you have received this message in error, please reply to the sender immediately and delete the original message and any copy of it from your computer system. Thank you.</BODY></HTML>