Chris,<div><br></div><div>You may actually be hitting this bug: <span class="Apple-style-span" style="font-family: Arial, Helvetica, sans-serif; font-size: 11px; border-collapse: collapse; color: rgb(102, 102, 102); font-weight: bold; "><a href="http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsz97295&from=summary">CSCsz97295</a> </span></div>
<div><font class="Apple-style-span" color="#666666" face="Arial, Helvetica, sans-serif" size="3"><span class="Apple-style-span" style="border-collapse: collapse; font-size: 11px;"><b><br></b></span></font></div><div><font class="Apple-style-span" color="#666666" face="Arial, Helvetica, sans-serif" size="3"><span class="Apple-style-span" style="border-collapse: collapse; font-size: 11px;"><font class="Apple-style-span" color="#000000"><span class="Apple-style-span" style="border-collapse: separate; font-size: small;">What version of UCCX are you running? We experience a similar error with SMTP and Exchange 2007, however we have it working with 2003 in our lab.</span></font><b> <br>
</b></span></font><br><div class="gmail_quote">On Sat, Nov 28, 2009 at 2:03 AM, Chris Hocking <span dir="ltr"><<a href="mailto:C.Hocking@curtin.edu.au">C.Hocking@curtin.edu.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Hi Tanner,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Thanks for the quick reply, I look forward to hearing more!</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Regards,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Chris</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> Tanner Ezell
[mailto:<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>] <br>
<b>Sent:</b> Saturday, 28 November 2009 1:02 PM<br>
<b>To:</b> Chris Hocking<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] UCCX 7 Agent E-Mail Documentation 2</span></p>
</div><div><div></div><div class="h5">
<p class="MsoNormal"> </p>
<p class="MsoNormal">Hi Chris,</p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">While I cannot confirm this is
a bug, I have experienced issues with this myself. I am going to be speaking
with Cisco and the developers directly next week regarding this issue. I'll
keep you updated when I learn more.</p>
<div>
<p class="MsoNormal">On Fri, Nov 27, 2009 at 11:39 PM, Chris Hocking <<a href="mailto:C.Hocking@curtin.edu.au" target="_blank">C.Hocking@curtin.edu.au</a>> wrote:</p>
<div>
<div>
<p class="MsoNormal">Hello,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I
came across a message on this list (here: <a href="http://www.gossamer-threads.com/lists/cisco/voip/118656" target="_blank"><span style="color:windowtext">http://www.gossamer-threads.com/lists/cisco/voip/118656</span></a>
) while googling for a problem we’ve got.</p>
<p class="MsoNormal">So
I thought I’d subscribe and see if anyone can help…</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">While
configuring the mail server settings for secure IMAP, we get this error:</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">“<span style="font-size:10.0pt">CDAUI2030 Invalid IMAP Server settings. Try again.”</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>
<p class="MsoNormal">I
found the error message here: <a href="http://ciscosystems.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/reference/guide/cad66ecd.pdf" target="_blank"><span style="color:windowtext">http://ciscosystems.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/reference/guide/cad66ecd.pdf</span></a></p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">“CDAUI2030</p>
<p class="MsoNormal">Text:
Type: Add’l Info:</p>
<p class="MsoNormal">Action:</p>
<p class="MsoNormal">Invalid
IMAP Server settings. Try again. Error</p>
<p class="MsoNormal">IMAP
server settings are invalid or the user account is locked. Could not connect to
the IMAP Server with the specified settings.</p>
<p class="MsoNormal">Try
connecting to the IMAP Server with the specified settings. Check the IP/Host
Name, Port, Username and Password and make sure that the user account is not
locked.”</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Given
that both Exchange 2003 and the account works fine using the suggested test
method by the CAD documentation (Outlook client configured for IMAP), I think
it’s a Cisco issue.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Can
anyone confirm if this is a known bug??</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-AU">Regards,<br>
<br>
Chris </span></p>
<p class="MsoNormal"> </p>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
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</div>
<p class="MsoNormal"><br>
<br clear="all">
<br>
-- <br>
Regards,<br>
Tanner Ezell</p>
</div>
</div></div></div>
</div>
</blockquote></div><br><br clear="all"><br>-- <br>Regards,<br>Tanner Ezell<br>
</div>