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Hi all.<BR>
<BR>
I have a problem with a IPPhone agent implementation, i configure the services in the callmanager and asigned this in the phone, i can register the agent, but two things happend when a call is answered.<BR>
<BR>
<OL>
<LI>When the agent answer the call, we cannīt see the queue name and we have two queues for that agent</LI>
<LI>when the agent finish the call, the status is not ready we need to press the ready key againg.</LI></OL>
<BR>
The CCM is version 4.1(3) and the IPCC express is version 3.5.<BR>
<BR>
Thanks and warm regards<BR>
<BR>
<BR> <br /><hr />Windows Live: Keep your friends up to date <a href='http://www.microsoft.com/middleeast/windows/windowslive/see-it-in-action/social-network-basics.aspx?ocid=PID23461::T:WLMTAGL:ON:WL:en-xm:SI_SB_1:092010' target='_new'>with what you do online.</a></body>
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