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<div class=Section1>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Hey Guys,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>I’m still having a bit of trouble with this one, if you can cast
your mind back.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>OK, so I understand that I can configure a rule based on the called
number and that rule puts the call into a CSS. The handler it get’s handed off
to will inherit the CSS from the call. I want the caller to press 0 and be
routed appropriately (based on his called number) but I don’t see where the CSS
come into play. I still have to configure a Caller Input for 0 to point to either
another call handler or extension number, but I don’t see how a different CSS
works.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Does the Unity CSS relate in any way to the CCM CSS, is that
where I need to configure my multiple “0” destinations? If I configure
multiple Operator handlers all with extension 0 put in different
partitions/css, the handler can still only hand off to one of them specified in
the call action of caller input 0.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>I’d appreciate your help,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Neil<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Neil O'Brien<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Network Engineer<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Datapac Ltd<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Phone: +353 1 426 3500<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Fax: +353 1 426 3501<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Email:</span><span lang=EN-GB style='font-size:10.0pt;font-family:
"Verdana","sans-serif";color:#1F497D'> <a href="nobrien@datapac.com"><span
style='color:blue'>nobrien@datapac.com</span></a><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Web:</span><span lang=EN-GB style='font-size:10.0pt;font-family:
"Verdana","sans-serif";color:#1F497D'> <a href="www.datapac.com"><span
style='color:blue'>www.datapac.com</span></a></span><b><span lang=EN-GB
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></b></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=NL style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal align=center style='text-align:center'><b><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:navy'>Datapac
is the leading Irish business technologies provider</span></b><b><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#333399'><o:p></o:p></span></b></p>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>IT
Maintenance & Managed Services | Virtualisation & Storage Solutions |
Microsoft Infrastructure Solutions <o:p></o:p></span></p>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>Voice
& Data Networks | Unified Communications | Microsoft Dynamics Nav ERP | EPOS
Retail Solutions | IT Consumables<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Lelio Fulgenzi [mailto:lelio@uoguelph.ca] <br>
<b>Sent:</b> 05 November 2009 14:31<br>
<b>To:</b> O'Brien, Neil<br>
<b>Cc:</b> cisco-voip@puck.nether.net; Pat Hayes<br>
<b>Subject:</b> Re: [cisco-voip] Unity Connection 7 Call Handlers based on
Called Number<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black'>You can be as complicated or as
simple as you want with call handlers. We typically build our call handlers
with an empty (or very very simple) pilot call handler in the front in the
event we want to temporarily modify the greeting.<br>
<br>
The alternate greeting is fine for this, but we still want the remainder to be
the same.<br>
<br>
So, for example, our call handlers are:<br>
<br>
CH1: Welcome to the University of Guelph >CH2<br>
CH2: If you know the extension you are trying to reach, you may enter it at any
time > CH3<br>
CH3: Please select from one of the following options > CH4<br>
CH4: blah blah blah<br>
<br>
(I'm not 100% sure if CH3/CH4 are separate)<br>
<br>
This way here, we can modify CH1 to say: "Welcome to the University, the
University is closed because we got some bad a$$ snow storm coming down on
us" and not have to worry about the rest of the greetings.<br>
<br>
Choosing where to error out in each greeting is one of the hardest things to
decide on. We decided each CH will error out on itself.<br>
<br>
If you haven't already, check out www.ciscounitytools.com, it has a new call
handler design tool which will make your life easier. <br>
<br>
Right now, you have to build your call handlers backwards since you have to
point to them down stream. The tool from above allows you to start at the top,
and create call handlers as you point to them.<br>
<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "Neil O'Brien" <nobrien@datapac.com><br>
To: "Pat Hayes" <pat-cv@wcyv.com><br>
Cc: "Lelio Fulgenzi" <lelio@uoguelph.ca>,
cisco-voip@puck.nether.net<br>
Sent: Thursday, November 5, 2009 3:49:26 AM GMT -05:00 US/Canada Eastern<br>
Subject: RE: [cisco-voip] Unity Connection 7 Call Handlers based on Called
Number<o:p></o:p></span></p>
<div>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Thanks Pat,<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>I think this is what Lelio was explaining - Multiple
"operators" with a 0 extension just in separate partitions only
accessible from the partition the caller comes in on, I understand that from a
CallManager perspective.<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>I think it's just for one particular extension (operator) however
I had thought about separate call handlers but 1 handler for each site (9)
seems a bit OTT, but thanks for the suggestion.<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>On a separate note, if neither of you mind. If I'm creating a
complete AutoAttendant within Unity - "<i>Welcome to Acme & Co, Please
Press 1 for Sales, 2 for Tech Support.....etc”. </i>Then if you press 2
for Tech Support, you get 2 further options like “<i>Press 1 for Cisco VoIP,
Press 2 for Cisco Routing and Switching.....”. </i>You get the
idea. Do I need completely separate call handlers for each “announcement”
and link them together?? So I would have a “Welcome” call handler which
the caller hears first, then another call handler called “Tech Support” which
announces the tech support options. Forgive my lack of understanding but
am I on the right track??<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Just wondering from a best practices approach, if you had multiple
handlers for different auto attendants, is there a recommended naming
convention or format that would allow someone to look at the list of call
handlers and see what links to what?? Or is it just a matter of
drilling into each one to find out what it’s linked to. Obviously proper
documentation is what you’d firstly recommend but I thought there might be a real-world
way. I was thinking prefixing the name of each separate AA with a 3 digit
code say 101, the first 1 (on the left) identifying the AA, the middle digit
identifying the tier within the AA and the other 1 (right) identifying
the message within that tier. So if I had 3 seperate AA’s for 3 seperate
busineses, the welcome message for each AA would have codes 101 - Welcome, 201
- Welcome and 301 - Welcome. If we take the 101 – Welcome, and it says “<i>Press
1 for Sales, 2 for Tech Support, 3 for Stores”. </i>Then I have 3 further
call handlers announcing the different options for Sales, Tech Support and
Stores. I would call these 111 – Sales, 112 – Tech Support, 113
Stores. <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Sorry for the rant, but it seems to me that unless you have a
proper structure to it, it could very easily and very quickly get out of
control.<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Thanks for taking the time to read!!<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Thanks again,<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Neil<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Regards,<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Neil O'Brien<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Network Engineer<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Datapac Ltd<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Phone: +353 1 426 3500<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Fax: +353 1 426 3501<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Email: nobrien@datapac.com<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Web: www.datapac.com<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Datapac is the leading Irish business technologies provider<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>IT Maintenance & Managed Services | Virtualisation &
Storage Solutions | Microsoft Infrastructure Solutions <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Voice & Data Networks | Unified Communications | Microsoft
Dynamics Nav ERP | EPOS Retail Solutions | IT Consumables<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span lang=EN-US style='font-size:10.0pt;font-family:
"Verdana","sans-serif";color:black'>-----Original Message-----<br>
From: pat@wcyv.com [mailto:pat@wcyv.com] On Behalf Of Pat Hayes<br>
Sent: 04 November 2009 22:39<br>
To: O'Brien, Neil<br>
Cc: Lelio Fulgenzi; cisco-voip@puck.nether.net<br>
Subject: Re: [cisco-voip] Unity Connection 7 Call Handlers based on Called
Number</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>The inherited search space that the call handler picks up from the<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>routing rules in the config that Lelio describes only governs what<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>extensions the user can enter directly, it doesn't impact the<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>caller-input config.<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>If you just need to do this for an operator, that will work, just<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>configure multiple users with the extension '0' and put them in<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>separate partitions. If there are multiple inputs that you need to
go<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>to site specific locations, that doesn't really scale, you would
be<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>much better off just making copies of the call handler with the<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>appropriate extensions and setting up the caller input. No need
for<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>routing rules, search spaces, or partitions.<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>On Wed, Nov 4, 2009 at 2:33 PM, O'Brien, Neil
<nobrien@datapac.com> wrote:<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Thanks for the info, I kinda figured I’d have to do some
reading, now I know<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> what I have to read!!<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Thanks again..........<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Regards,<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Neil O'Brien<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Network Engineer<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Datapac Ltd<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Phone: +353 1 426 3500<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Fax: +353 1 426 3501<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Email: nobrien@datapac.com<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Web: www.datapac.com<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Datapac is the leading Irish business technologies provider<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> IT Maintenance & Managed Services | Virtualisation &
Storage Solutions |<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Microsoft Infrastructure Solutions<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Voice & Data Networks | Unified Communications |
Microsoft Dynamics Nav ERP<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> | EPOS Retail Solutions | IT Consumables<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> From: Lelio Fulgenzi [mailto:lelio@uoguelph.ca]<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Sent: 04 November 2009 19:30<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> To: O'Brien, Neil<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Cc: cisco-voip@puck.nether.net<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Subject: Re: [cisco-voip] Unity Connection 7 Call Handlers
based on Called<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Number<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> This is what routing rules and search spaces are used for.
It's a bit<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> complicated to answer in email, but basically, if you create
a routing rule<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> for each called number and assign it a particular search
space then route it<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> to a call handler, the call handler is set to "inherit"
the search space.<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Then when it dials "0", it will dial the
appropriate "0" based on the search<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> space.<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> It takes some time to get your head around it, but it should
work.<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> I would read up on the routing rules and search space
documentation. I had<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> to read it more than once. ;)<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> ---<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Lelio Fulgenzi, B.A.<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> "Bad grammar makes me [sic]" - Tshirt<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> ----- Original Message -----<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> From: "Neil O'Brien" <nobrien@datapac.com><o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> To: cisco-voip@puck.nether.net<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Sent: Wednesday, November 4, 2009 2:22:41 PM GMT -05:00
US/Canada Eastern<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Subject: [cisco-voip] Unity Connection 7 Call Handlers based
on Called<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Number<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Hi,<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> We have Unity Connection 7 and have multiple geographically
disparate<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> sites. We have a requirement for a single call handler
with various options<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> but the numbers these options ring will differ based on the
called number.<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> So for example, if Ben calls 555 1234 which is Remote Site A,
it goes<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> through to the central call handler in HQ. Ben selects
Option 1 is to speak<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> to a reception. It needs to go through to the reception
of the office he<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> dialled. If Jerry calls 907 1234 for Remote Site B, it
goes through to the<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> same call hander and Jerry selects Option 1 to speak to
reception, it needs<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> to go through to the reception of the office he called.<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> I am very unfamiliar with Unity Connection so I’d appreciate
some guidance.<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Thanks in advance,<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> Neil<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> _______________________________________________ cisco-voip
mailing list<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> cisco-voip@puck.nether.net<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> https://puck.nether.net/mailman/listinfo/cisco-voip<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> _______________________________________________<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> cisco-voip mailing list<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> cisco-voip@puck.nether.net<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> https://puck.nether.net/mailman/listinfo/cisco-voip<o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
<p class=MsoPlainText><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>> <o:p></o:p></span></p>
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