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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=494300515-02122009>Now it works without me changing
anything.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=494300515-02122009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=494300515-02122009>However, some weeks ago, I setup an AC pilot
point in Call Manager to send calls to 2 operators, and I've pointed
the Unity call handler to that AC pilot point extension. The
complaint that alerted me to "0" for operator not working was over a call off
hours. My testing this morning, where it failed every test, was
also off hours. Now that we're open, the operators are logged into AC, and
now the "0" for operator is working. Could this have something to do with
this problem?</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=494300515-02122009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=494300515-02122009>BTW, the Active Schedule for the call handler was
set to all hours/all days, so time of day on the call handler is not the
issue unless there is some other time of day setting I don't know
about.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=494300515-02122009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=494300515-02122009>Also the "0" for operator in these remote offices
where the "operator" is the operators in our MAIN office is only set
on a few phones. The other phones are set to go to the operator at
the REMOTE office, and that has continued to work. It was only the
phones coming back to the main office operators that failed.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=494300515-02122009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=494300515-02122009>Next off hours chance I get I will set the call handler
to ring one of the operator's extensions instead of the AC hunt pilot and see if
that works. But if anyone can shed further light on this, thanks in
advance.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=494300515-02122009></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=494300515-02122009>Thanks</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=494300515-02122009>jeff</SPAN></FONT></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Matthew Loraditch
[mailto:MLoraditch@heliontechnologies.com] <BR><B>Sent:</B> Wednesday, December
02, 2009 8:10 AM<BR><B>To:</B> Jeff Ruttman;
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: Unity Transfer Out of VM
Fails<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=WordSection1>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Transcoding
maybe? That would be my first guess as you are saying it’s only remote sites.
Have you looked in port monitor to see what happens?<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: 'Calibri','sans-serif'">Matthew
Loraditch</SPAN></B><SPAN
style="FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: 'Calibri','sans-serif'"><BR>1965
Greenspring Drive<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: 'Calibri','sans-serif'">Timonium,
MD 21093 <BR><A href="mailto:support@heliontechnologies.com"><SPAN
style="COLOR: black">support@heliontechnologies.com</SPAN></A><BR>(p) (410)
252-8830<BR>(F) (443) 541-1593<BR><BR>Visit us at <A
href="http://www.heliontechnologies.com"><SPAN
style="COLOR: black">www.heliontechnologies.com</SPAN></A> <BR>Support Issue?
Email <A href="mailto:support@heliontechnologies.com"><SPAN
style="COLOR: black">support@heliontechnologies.com</SPAN></A> for fast
assistance!</SPAN><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B>On Behalf Of </B>Jeff Ruttman<BR><B>Sent:</B> Wednesday, December 02, 2009
8:58 AM<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip]
Unity Transfer Out of VM Fails<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Greetings,</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">I have a call handler
setup in Unity tied to "0" where a caller listening to a VM greeting can press
"0" and get to our operator. It works fine at our main site and works fine
everywhere else too if the call is internal. Inbound calls from the
outside fail. After pressing "0" Unity says "Wait while I transfer your
call" and then after some seconds, the call is dropped or at some sites I get a
fast busy.</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Any
ideas?</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Thanks</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">jeff</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
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