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<TITLE>UCCX - Presenting Caller ID / Name rather than CTI Route Point Number</TITLE>
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<FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>Hi,<BR>
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I am wondering if anyone knows if it is possible within a UCCX script to present an agent with the originating Caller ID of the Caller rather than the CTI route point “before” they answer the call (as it is ringing). For some reason I have had issues getting this to work. We are current on UCCX 7.0(2). If anyone can point me where to look, if it is possible, I would appreciate it!<BR>
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Thanks!<BR>
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Matt</SPAN></FONT>
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