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<TITLE>Re: [cisco-voip] UCCX - Presenting Caller ID / Name rather than CTI Route Point Number</TITLE>
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<FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>I do this but it still doesn’t show up until the agent answers the call... Maybe I am handling it wrong so I will look into this again.<BR>
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However, what I would like to do also is preserve the original caller on the phones as well. Right now if I call our helpdesk, the agent is presented with a call from the CTI route point (53xx) number not the original caller. Again, Im not sure if this is possible but I would like to have something like this:<BR>
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Matt (2000) calls helpdesk trigger (6767) --> CTI Pool (number 5300-5324) --> Agent Phone (Displays “Matt, 2000” before they pick it up) <BR>
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Right now all the agent sees is a CTI Pool number (5300-5324).<BR>
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Matt<BR>
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On 12/18/09 9:55 AM, "Mike Olivere" <<a href="mikeeo@msn.com">mikeeo@msn.com</a>> wrote:<BR>
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</SPAN></FONT><BLOCKQUOTE><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'><FONT COLOR="#1F497D">I would use Get Call Contact info step and throw “calling number” into a variable and then display it on the CAD using enterprise data.<BR>
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UCCX as far as I know can’t display name yet.<BR>
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Thanks,<BR>
Mike<BR>
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</SPAN></FONT><FONT SIZE="2"><FONT FACE="Tahoma, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:10pt'><B>From:</B> <a href="cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <B>On Behalf Of </B>Matthew Linsemier<BR>
<B>Sent:</B> Friday, December 18, 2009 8:53 AM<BR>
<B>To:</B> <a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><BR>
<B>Subject:</B> [cisco-voip] UCCX - Presenting Caller ID / Name rather than CTI Route Point Number<BR>
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</SPAN></FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>Hi,<BR>
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I am wondering if anyone knows if it is possible within a UCCX script to present an agent with the originating Caller ID of the Caller rather than the CTI route point “before” they answer the call (as it is ringing). For some reason I have had issues getting this to work. We are current on UCCX 7.0(2). If anyone can point me where to look, if it is possible, I would appreciate it!<BR>
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Thanks!<BR>
<BR>
Matt</SPAN></FONT><FONT FACE="Times New Roman"><SPAN STYLE='font-size:12pt'>
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