Me? No, we record the session ID, usually via an action when the user answers. Some clients have a setup that uses an intranet web application where we can pass the session ID to to it. Things of that nature.<br><br><div class="gmail_quote">
On Fri, Dec 25, 2009 at 4:37 PM, Mike Olivere <span dir="ltr"><<a href="mailto:mikeeo@msn.com">mikeeo@msn.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">So you display the session ID on the CAD for your agents? I
still don’t see the reason or value of displaying it. </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> Tanner Ezell
[mailto:<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>] <br>
<b>Sent:</b> Friday, December 25, 2009 3:34 PM<br>
<b>To:</b> Mike Olivere<br>
<b>Cc:</b> Cool Boy; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CUCCX --- Session ID issue</span></p>
</div><div><div></div><div class="h5">
<p class="MsoNormal"> </p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Perhaps not to you and your
applications, however we have clients that use session ID for tracking
purposes, for instance with Survey applications, or internal applications that
agents use. It can be used to build a proper performance tracking and reporting
metric.</p>
<div>
<p class="MsoNormal">On Fri, Dec 25, 2009 at 11:02 AM, Mike Olivere <<a href="mailto:mikeeo@msn.com" target="_blank">mikeeo@msn.com</a>> wrote:</p>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Why do you want the session ID displayed
on the CAD? It really doesn’t have any value. Also you need to use ECC data for
it to be displayed on the CAD.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Cool Boy<br>
<b>Sent:</b> Friday, December 25, 2009 1:41 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] CUCCX --- Session ID issue</span></p>
</div>
<div>
<p class="MsoNormal"> </p>
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<div>
<p class="MsoNormal">Hi
Guys,</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">I
am running CUCCX 7.x along with a web server. the requierment is wen an agent
will answer the call, the web page shoudl open automaticaaly which will have
session ID and user ID from CAD. Evrything is working fine ( when agents answer
a call, a new web browser opens automaticaal with Agent ID) but session ID is
not apearing on the web page. I have get contact info step but still not able
to pass on the session ID to web server. Please help if you can</p>
</div>
</td>
</tr>
</tbody></table>
<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt">
<hr size="1" width="100%" align="center">
</span></div>
<p class="MsoNormal"><span style="font-size:10.0pt">See what's on at the movies in your area. <a href="http://au.rd.yahoo.com/movies/mailtagline/*http:/au.movies.yahoo.com/session-times/" target="_blank">Find out now</a>.</span></p>
</div>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
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</div>
<p class="MsoNormal"><br>
<br clear="all">
<br>
-- <br>
Regards,<br>
Tanner Ezell</p>
</div></div></div>
</div>
</blockquote></div><br><br clear="all"><br>-- <br>Regards,<br>Tanner Ezell<br>