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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>A session is created for each caller when it runs a script, but
I don’t think you want the session ID. I don’t know if English is your native
language, if not try and have someone re-write the questions you are asking and
repost. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Cool Boy
[mailto:collboy80@yahoo.com] <br>
<b>Sent:</b> Saturday, December 26, 2009 3:37 PM<br>
<b>To:</b> 'Tanner Ezell'; Mike Olivere<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] CUCCX --- Session ID issue<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0>
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<td valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal>The reason to have session ID as they will have 2
reporting system ( 1 x CRS, 1 x Web server), so this uniquie ID 9 Session ID)
shoudl be passwed on to web server, wihch will help to match the records in
two databases. I am able to send pass on the user ID but having trouble to
forward the session ID. At this tsage, when an agent answers the call, the
compnay web page opens inside CAD along with date, user ID etc but the
session ID is missing. this web page have differnet questions which agent
will ask to the caller and submit the web pages after finising the call. So
when he will submit the web pages, it will store on web server database. My
customer woud like to make sure, that the session ID shoudl be same on both
databases so they can genrate the reports and match the records on the basess
of session ID. Any idea how to achive, Does the CRS genrate the session ID
for each call and is the session ID unique through out the system?<br>
<br>
--- On <b>Sat, 26/12/09, Mike Olivere <i><mikeeo@msn.com></i></b>
wrote:<o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
From: Mike Olivere <mikeeo@msn.com><br>
Subject: RE: [cisco-voip] CUCCX --- Session ID issue<br>
To: "'Tanner Ezell'" <tanner.ezell@gmail.com><br>
Cc: "'Cool Boy'" <collboy80@yahoo.com>,
cisco-voip@puck.nether.net<br>
Received: Saturday, 26 December, 2009, 1:29 AM<o:p></o:p></p>
<div id=yiv20586299>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I
can see recording it or mapping the session ID to calling number in case the
caller disconnects, but why would you ever want to display it to the agent.</span><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
</div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Tanner Ezell
[mailto:tanner.ezell@gmail.com] <br>
<b>Sent:</b> Friday, December 25, 2009 8:16 PM<br>
<b>To:</b> Mike Olivere<br>
<b>Cc:</b> Cool Boy; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CUCCX --- Session ID issue</span><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Me?
No, we record the session ID, usually via an action when the user answers.
Some clients have a setup that uses an intranet web application where we can
pass the session ID to to it. Things of that nature.<o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On
Fri, Dec 25, 2009 at 4:37 PM, Mike Olivere <<a
href="http://au.mc594.mail.yahoo.com/mc/compose?to=mikeeo@msn.com"
target="_blank"><u><span style='color:blue'>mikeeo@msn.com</span></u></a>>
wrote:<o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>So you display the session ID on the
CAD for your agents? I still don’t see the reason or value of displaying it. </span><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
</div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'>
Tanner Ezell [mailto:<a
href="http://au.mc594.mail.yahoo.com/mc/compose?to=tanner.ezell@gmail.com"
target="_blank"><u><span style='color:blue'>tanner.ezell@gmail.com</span></u></a>]
<br>
<b>Sent:</b> Friday, December 25, 2009 3:34 PM<br>
<b>To:</b> Mike Olivere<br>
<b>Cc:</b> Cool Boy; <a
href="http://au.mc594.mail.yahoo.com/mc/compose?to=cisco-voip@puck.nether.net"
target="_blank"><u><span style='color:blue'>cisco-voip@puck.nether.net</span></u></a><br>
<b>Subject:</b> Re: [cisco-voip] CUCCX --- Session ID issue</span><o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Perhaps
not to you and your applications, however we have clients that use session ID
for tracking purposes, for instance with Survey applications, or internal
applications that agents use. It can be used to build a proper performance
tracking and reporting metric.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On
Fri, Dec 25, 2009 at 11:02 AM, Mike Olivere <<a
href="http://au.mc594.mail.yahoo.com/mc/compose?to=mikeeo@msn.com"
target="_blank"><u><span style='color:blue'>mikeeo@msn.com</span></u></a>>
wrote:<o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Why do you want the session ID
displayed on the CAD? It really doesn’t have any value. Also you need to use
ECC data for it to be displayed on the CAD.</span><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
</div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a
href="http://au.mc594.mail.yahoo.com/mc/compose?to=cisco-voip-bounces@puck.nether.net"
target="_blank"><u><span style='color:blue'>cisco-voip-bounces@puck.nether.net</span></u></a>
[mailto:<a
href="http://au.mc594.mail.yahoo.com/mc/compose?to=cisco-voip-bounces@puck.nether.net"
target="_blank"><u><span style='color:blue'>cisco-voip-bounces@puck.nether.net</span></u></a>]
<b>On Behalf Of </b>Cool Boy<br>
<b>Sent:</b> Friday, December 25, 2009 1:41 PM<br>
<b>To:</b> <a
href="http://au.mc594.mail.yahoo.com/mc/compose?to=cisco-voip@puck.nether.net"
target="_blank"><u><span style='color:blue'>cisco-voip@puck.nether.net</span></u></a><br>
<b>Subject:</b> [cisco-voip] CUCCX --- Session ID issue</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
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<tr>
<td valign=top style='padding:0in 0in 0in 0in'>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto'>Hi Guys,<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto'>I am running CUCCX 7.x along with a web server. the requierment is
wen an agent will answer the call, the web page shoudl open automaticaaly
which will have session ID and user ID from CAD. Evrything is working fine
( when agents answer a call, a new web browser opens automaticaal with
Agent ID) but session ID is not apearing on the web page. I have get
contact info step but still not able to pass on the session ID to web
server. Please help if you can<o:p></o:p></p>
</div>
</td>
</tr>
</table>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt'> </span><o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt'>
<hr size=1 width="100%" align=center>
</span></div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt'>See what's on at the movies in your area. <a
href="http://au.rd.yahoo.com/movies/mailtagline/*http:/au.movies.yahoo.com/session-times/"
target="_blank"><u><span style='color:blue'>Find out now</span></u></a>.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a
href="http://au.mc594.mail.yahoo.com/mc/compose?to=cisco-voip@puck.nether.net"
target="_blank"><u><span style='color:blue'>cisco-voip@puck.nether.net</span></u></a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank"><u><span
style='color:blue'>https://puck.nether.net/mailman/listinfo/cisco-voip</span></u></a><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>
<br clear=all>
<br>
-- <br>
Regards,<br>
Tanner Ezell<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br>
<br clear=all>
<br>
-- <br>
Regards,<br>
Tanner Ezell<o:p></o:p></p>
</td>
</tr>
</table>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>
<hr size=1 width="100%" align=center>
</span></div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>See
what's on at the movies in your area. <a
href="http://au.rd.yahoo.com/movies/mailtagline/*http:/au.movies.yahoo.com/session-times/"
target="_blank"><u><span style='color:blue'>Find out now</span></u></a>.<o:p></o:p></span></p>
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