It sounds to me like your phones are in the wrong vlan, thus getting the wrong IP address and quite possible the wrong or no option 150 information?<br><br>If your end users go into the phone settings what Voice/Data vlan is it claiming to have? Could it be pointing to something other than the CME you think its hitting? Find out from the phone itself which CM / tftp / dhcp server its communicating with.<br>
<br>If the phone is stuck in configuring IP I'd question what the phone is learning from DHCP, which may be controlled by the vlan and any respective helper addresses.<br><br>-Jeff<br><br><br><br><div class="gmail_quote">
On Tue, Dec 29, 2009 at 6:31 PM, Kim, Hyoun S <span dir="ltr"><<a href="mailto:Hyoun.Kim@chartercom.com">Hyoun.Kim@chartercom.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal">I get a call from some users at a remote site who are
finally connecting the last series of phones to the CME I set up months
ago. They said that only 1 of the 4 phones are working.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">The 3 phones (all 7962s) are stuck in the “Configuring
IP” state and will not do anything else. I’ve double-checked
my configuration and I have correctly provisioned all the phones & their
MAC addresses in the configuration.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Digging deeper, it seems that the 3 phones that are not
getting the correct IP address. I set up the DHCP pool to be
10.10.10.X/24. All the functioning phones are obtaining the proper IP
addresses but the 3 non-functioning phones are getting a 10.10.3.xxx address
(so the user tells me). Doing a show cdp neighbor details command on the
ports show that there are no IP addresses associated with those ports.
Furthermore, the Version of phone shows up as “79XX_default_load”
rather than “SCCP42.8-3-2S” on all the other functioning phones.
The port configurations are identical on all ports.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Do you guys have any ideas? I’m using SCCP for
my phone system. My CME version is 7.1.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal" style="text-align: right;" align="right"><span style="color: rgb(113, 112, 116);"> </span></p>
<p class="MsoNormal" style="text-align: right;" align="right"><span style="color: rgb(113, 112, 116);"><img src="cid:image001.jpg@01CA88AB.A3AC6590" alt="2C_CharLogo_Tag_CMYK" height="32" width="132"></span></p>
<div class="MsoNormal" style="text-align: center;" align="center"><span style="color: rgb(113, 112, 116);">
<hr style="color: rgb(127, 162, 184);" align="center" noshade size="4" width="100%">
</span></div>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(113, 112, 116);">Hyoun Kim</span></b><b><span style="font-size: 10pt; color: rgb(127, 162, 184);"> •</span></b><b><span style="color: rgb(113, 112, 116);"> </span></b><span style="font-size: 8pt; color: rgb(113, 112, 116);">Network
Administrator I – East Division</span><span style="color: rgb(113, 112, 116);"></span></p>
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; color: rgb(113, 112, 116);">640 Broadmor Blvd</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><b><span style="color: rgb(127, 162, 184);">• </span></b><span style="font-size: 8pt; color: rgb(113, 112, 116);">Suite
80</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><b><span style="color: rgb(127, 162, 184);">• </span></b><span style="font-size: 8pt; color: rgb(113, 112, 116);">Murfreesboro, TN 37129</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"></span></p>
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 10pt; font-family: "Wingdings 2"; color: rgb(113, 112, 116);">'</span><span style="font-size: 8pt; color: rgb(113, 112, 116);"> 615.217.6245</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><b><span style="color: rgb(127, 162, 184);">• </span></b><span style="font-size: 10pt; font-family: "Wingdings 2"; color: rgb(113, 112, 116);">'</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><span style="font-size: 8pt; color: rgb(113, 112, 116);">859.312.6941</span><span style="font-size: 10pt; color: rgb(127, 162, 184);"> </span><b><span style="color: rgb(127, 162, 184);">•</span></b><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><span style="font-size: 10pt; font-family: "Wingdings 2"; color: rgb(113, 112, 116);">7</span><span style="color: rgb(113, 112, 116);"> </span><span style="font-size: 8pt; color: rgb(113, 112, 116);">615.217.6255</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><b><span style="color: rgb(127, 162, 184);">• </span></b><span style="font-size: 10pt; font-family: Wingdings; color: rgb(113, 112, 116);">*</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><span style="font-size: 8pt; color: rgb(113, 112, 116);"><a href="mailto:Hyoun.Kim@chartercom.com" target="_blank"><span style="color: blue;">Hyoun.Kim@chartercom.com</span></a></span><span style="font-size: 10pt; color: rgb(113, 112, 116);"></span></p>
<p class="MsoNormal"> </p>
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