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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">Try factory reset, If phones will still stuck, It must be DHCP considerations or maybe you are missing vlan on second layer ( check vlan database
).<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">Marcin<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Jeff Garvas<br>
<b>Sent:</b> Wednesday, December 30, 2009 4:51 AM<br>
<b>To:</b> Kim, Hyoun S<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Phones not Registering on CME<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">It sounds to me like your phones are in the wrong vlan, thus getting the wrong IP address and quite possible the wrong or no option 150 information?<br>
<br>
If your end users go into the phone settings what Voice/Data vlan is it claiming to have? Could it be pointing to something other than the CME you think its hitting? Find out from the phone itself which CM / tftp / dhcp server its communicating with.<br>
<br>
If the phone is stuck in configuring IP I'd question what the phone is learning from DHCP, which may be controlled by the vlan and any respective helper addresses.<br>
<br>
-Jeff<br>
<br>
<br>
<o:p></o:p></p>
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<p class="MsoNormal">On Tue, Dec 29, 2009 at 6:31 PM, Kim, Hyoun S <<a href="mailto:Hyoun.Kim@chartercom.com">Hyoun.Kim@chartercom.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">I get a call from some users at a remote site who are finally connecting the last series of phones to the CME I set up months ago. They said that only 1 of the
4 phones are working.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">The 3 phones (all 7962s) are stuck in the “Configuring IP” state and will not do anything else. I’ve double-checked my configuration and I have correctly provisioned
all the phones & their MAC addresses in the configuration.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Digging deeper, it seems that the 3 phones that are not getting the correct IP address. I set up the DHCP pool to be 10.10.10.X/24. All the functioning phones
are obtaining the proper IP addresses but the 3 non-functioning phones are getting a 10.10.3.xxx address (so the user tells me). Doing a show cdp neighbor details command on the ports show that there are no IP addresses associated with those ports. Furthermore,
the Version of phone shows up as “79XX_default_load” rather than “SCCP42.8-3-2S” on all the other functioning phones. The port configurations are identical on all ports.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Do you guys have any ideas? I’m using SCCP for my phone system. My CME version is 7.1.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:10.0pt;color:#717074">Hyoun Kim</span></b><b><span lang="EN-US" style="font-size:10.0pt;color:#7FA2B8"> •</span></b><b><span lang="EN-US" style="color:#717074">
</span></b><span lang="EN-US" style="font-size:
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</span><span lang="EN-US" style="font-size:8.0pt;
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