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I had a similar experience for my office. some of the IP phones (7961)
received the data vlan ip address(vlan 103 in this case) instead of
voice vlan (vlan 223). during the troubleshooting I found the CPU
utilization of my switch was almost 98%. the packet was flooded within
the voice vlan.<br>
<br>
<br>
On 2009-12-30 오후 4:28, :
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<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"
lang="EN-US">Try factory reset, If phones will still stuck, It must be
DHCP considerations or maybe you are missing vlan on second layer (
check vlan database ).<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"
lang="EN-US">Marcin<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"
lang="EN-US"><o:p> </o:p></span></p>
<div
style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0cm 0cm;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";">
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Jeff Garvas<br>
<b>Sent:</b> Wednesday, December 30, 2009 4:51 AM<br>
<b>To:</b> Kim, Hyoun S<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Phones not Registering on CME<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom: 12pt;">It sounds to me
like your phones are in the wrong vlan, thus getting the wrong IP
address and quite possible the wrong or no option 150 information?<br>
<br>
If your end users go into the phone settings what Voice/Data vlan is it
claiming to have? Could it be pointing to something other than the CME
you think its hitting? Find out from the phone itself which CM / tftp
/ dhcp server its communicating with.<br>
<br>
If the phone is stuck in configuring IP I'd question what the phone is
learning from DHCP, which may be controlled by the vlan and any
respective helper addresses.<br>
<br>
-Jeff<br>
<br>
<br>
<o:p></o:p></p>
<div>
<p class="MsoNormal">On Tue, Dec 29, 2009 at 6:31 PM, Kim, Hyoun S
<<a moz-do-not-send="true" href="mailto:Hyoun.Kim@chartercom.com">Hyoun.Kim@chartercom.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class="MsoNormal" style=""><span lang="EN-US">I get a call from
some users at a remote site who are finally connecting the last series
of phones to the CME I set up months ago. They said that only 1 of the
4 phones are working.<o:p></o:p></span></p>
<p class="MsoNormal" style=""><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style=""><span lang="EN-US">The 3 phones (all
7962s) are stuck in the “Configuring IP” state and will not do anything
else. I’ve double-checked my configuration and I have correctly
provisioned all the phones & their MAC addresses in the
configuration.<o:p></o:p></span></p>
<p class="MsoNormal" style=""><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style=""><span lang="EN-US">Digging deeper, it
seems that the 3 phones that are not getting the correct IP address. I
set up the DHCP pool to be 10.10.10.X/24. All the functioning phones
are obtaining the proper IP addresses but the 3 non-functioning phones
are getting a 10.10.3.xxx address (so the user tells me). Doing a show
cdp neighbor details command on the ports show that there are no IP
addresses associated with those ports. Furthermore, the Version of
phone shows up as “79XX_default_load” rather than “SCCP42.8-3-2S” on
all the other functioning phones. The port configurations are
identical on all ports.<o:p></o:p></span></p>
<p class="MsoNormal" style=""><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style=""><span lang="EN-US">Do you guys have any
ideas? I’m using SCCP for my phone system. My CME version is 7.1.<o:p></o:p></span></p>
<p class="MsoNormal" style=""><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: right;" align="right">
<span style="color: rgb(113, 112, 116);" lang="EN-US"> </span><span
lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: right;" align="right">
<span style="color: rgb(113, 112, 116);" lang="EN-US"><img
id="_x0000_i1025" src="cid:part1.03050007.07060604@gmail.com"
alt="2C_CharLogo_Tag_CMYK" border="0" height="32" width="132"></span><span
lang="EN-US"><o:p></o:p></span></p>
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style="color: rgb(113, 112, 116);" lang="EN-US">
<hr style="color: rgb(127, 162, 184);" align="center" noshade="noshade"
size="4" width="100%"></span></div>
<p class="MsoNormal" style=""><b><span
style="font-size: 10pt; color: rgb(113, 112, 116);" lang="EN-US">Hyoun
Kim</span></b><b><span
style="font-size: 10pt; color: rgb(127, 162, 184);" lang="EN-US"> •</span></b><b><span
style="color: rgb(113, 112, 116);" lang="EN-US">
</span></b><span style="font-size: 8pt; color: rgb(113, 112, 116);"
lang="EN-US">Network Administrator I – East Division</span><span
lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: right;" align="right">
<span style="font-size: 8pt; color: rgb(113, 112, 116);" lang="EN-US">640
Broadmor Blvd</span><span
style="font-size: 10pt; color: rgb(113, 112, 116);" lang="EN-US">
</span><b><span style="color: rgb(127, 162, 184);" lang="EN-US">• </span></b><span
style="font-size: 8pt; color: rgb(113, 112, 116);" lang="EN-US">Suite
80</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"
lang="EN-US">
</span><b><span style="color: rgb(127, 162, 184);" lang="EN-US">• </span></b><span
style="font-size: 8pt; color: rgb(113, 112, 116);" lang="EN-US">Murfreesboro,
TN 37129</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align: right;" align="right">
<span
style="font-size: 10pt; font-family: "Wingdings 2"; color: rgb(113, 112, 116);"
lang="EN-US">'</span><span
style="font-size: 8pt; color: rgb(113, 112, 116);" lang="EN-US">
615.217.6245</span><span
style="font-size: 10pt; color: rgb(113, 112, 116);" lang="EN-US">
</span><b><span style="color: rgb(127, 162, 184);" lang="EN-US">• </span></b><span
style="font-size: 10pt; font-family: "Wingdings 2"; color: rgb(113, 112, 116);"
lang="EN-US">'</span><span
style="font-size: 10pt; color: rgb(113, 112, 116);" lang="EN-US">
</span><span style="font-size: 8pt; color: rgb(113, 112, 116);"
lang="EN-US">859.312.6941</span><span
style="font-size: 10pt; color: rgb(127, 162, 184);" lang="EN-US">
</span><b><span style="color: rgb(127, 162, 184);" lang="EN-US">•</span></b><span
style="font-size: 10pt; color: rgb(113, 112, 116);" lang="EN-US">
</span><span
style="font-size: 10pt; font-family: "Wingdings 2"; color: rgb(113, 112, 116);"
lang="EN-US">7</span><span style="color: rgb(113, 112, 116);"
lang="EN-US">
</span><span style="font-size: 8pt; color: rgb(113, 112, 116);"
lang="EN-US">615.217.6255</span><span
style="font-size: 10pt; color: rgb(113, 112, 116);" lang="EN-US">
</span><b><span style="color: rgb(127, 162, 184);" lang="EN-US">• </span></b><span
style="font-size: 10pt; font-family: Wingdings; color: rgb(113, 112, 116);"
lang="EN-US">*</span><span
style="font-size: 10pt; color: rgb(113, 112, 116);" lang="EN-US">
</span><span style="font-size: 8pt; color: rgb(113, 112, 116);"
lang="EN-US"><a moz-do-not-send="true"
href="mailto:Hyoun.Kim@chartercom.com" target="_blank">Hyoun.Kim@chartercom.com</a></span><span
lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style=""><span lang="EN-US"> <o:p></o:p></span></p>
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