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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I this particular office, there is only 2 VLANs. 1, which the
data rides on (I didn’t set this up, otherwise I would’ve changed it). And
100, which established for VoIP.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>When I do a show spanning-tree on the interfaces of the switch
where the phones are connected, it shows that the PC is on VLAN 1 and the phone
is on VLAN 100. That’s why I’m not sure why it’s not getting the proper IP
address.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’ve tried to get the end user to do a hard reset, but she seems
oblivious to my instructions. So I might have to make a trip out there
myself. It’s a 2.5 hour drive. Ugh…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><br>
Before I do that though, I’m going to have her do what you guys mentioned.
Checking the VLAN on the phone or try a different port to verify that it is the
cabling.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Hyoun Kim<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Network Administrator I<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Charter Media - East Division<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>640 Broadmor Blvd, Suite 80<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Murfreesboro, TN 37129<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Email: <a href="mailto:Hyoun.Kim@chartercom.com">Hyoun.Kim@chartercom.com</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Office: 615.217.6245<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Fax: 615.217.6255<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Abebe Amare<br>
<b>Sent:</b> Wednesday, December 30, 2009 6:00 AM<br>
<b>To:</b> iprize@gmail.com<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Phones not Registering on CME<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Did you check the cabling? I
had a somewhat similar problem where a 7911 IP Phone received IP address from
the data vlan range. I connected the IP Phone directly on the switch port
and found out that it works fine then I connected it to another wall outlet and
again it worked fine so the problem was on the cable running from the switch to
the wall outlet.<o:p></o:p></p>
<div>
<p class=MsoNormal>On Wed, Dec 30, 2009 at 10:45 AM, Changkyun Chang <<a
href="mailto:changkyun.chang@gmail.com">changkyun.chang@gmail.com</a>>
wrote:<o:p></o:p></p>
<div>
<p class=MsoNormal>I had a similar experience for my office. some of the IP
phones (7961) received the data vlan ip address(vlan 103 in this case) instead
of voice vlan (vlan 223). during the troubleshooting I found the CPU
utilization of my switch was almost 98%. the packet was flooded within the
voice vlan.<br>
<br>
<br>
On 2009-12-30 <span style='font-family:"Gulim","sans-serif"'>오후</span> 4:28, : <o:p></o:p></p>
<div>
<div>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Try factory reset, If phones will still
stuck, It must be DHCP considerations or maybe you are missing vlan on second
layer ( check vlan database ).</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Marcin</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Jeff Garvas<br>
<b>Sent:</b> Wednesday, December 30, 2009 4:51 AM<br>
<b>To:</b> Kim, Hyoun S<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Phones not Registering on CME</span><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>It
sounds to me like your phones are in the wrong vlan, thus getting the wrong IP address
and quite possible the wrong or no option 150 information?<br>
<br>
If your end users go into the phone settings what Voice/Data vlan is it
claiming to have? Could it be pointing to something other than the CME
you think its hitting? Find out from the phone itself which CM /
tftp / dhcp server its communicating with.<br>
<br>
If the phone is stuck in configuring IP I'd question what the phone is learning
from DHCP, which may be controlled by the vlan and any respective helper
addresses.<br>
<br>
-Jeff<br>
<br>
<o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On
Tue, Dec 29, 2009 at 6:31 PM, Kim, Hyoun S <<a
href="mailto:Hyoun.Kim@chartercom.com" target="_blank">Hyoun.Kim@chartercom.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
get a call from some users at a remote site who are finally connecting the last
series of phones to the CME I set up months ago. They said that only 1 of
the 4 phones are working.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The
3 phones (all 7962s) are stuck in the “Configuring IP” state and will not do
anything else. I’ve double-checked my configuration and I have correctly
provisioned all the phones & their MAC addresses in the configuration.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Digging
deeper, it seems that the 3 phones that are not getting the correct IP
address. I set up the DHCP pool to be 10.10.10.X/24. All the
functioning phones are obtaining the proper IP addresses but the 3
non-functioning phones are getting a 10.10.3.xxx address (so the user tells
me). Doing a show cdp neighbor details command on the ports show that
there are no IP addresses associated with those ports. Furthermore, the
Version of phone shows up as “79XX_default_load” rather than “SCCP42.8-3-2S” on
all the other functioning phones. The port configurations are identical
on all ports.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Do
you guys have any ideas? I’m using SCCP for my phone system. My CME
version is 7.1.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal align=right style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;text-align:right'><span style='color:#717074'> </span><o:p></o:p></p>
<p class=MsoNormal align=right style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;text-align:right'><span style='color:#717074'><img border=0 width=132
height=32 id="_x0000_i1025" src="cid:image001.jpg@01CA8928.25427550"
alt="2C_CharLogo_Tag_CMYK"></span><o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='color:#717074'>
<hr size=4 width="100%" noshade style='color:#7FA2B8' align=center>
</span></div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;color:#717074'>Hyoun Kim</span></b><b><span
style='font-size:10.0pt;color:#7FA2B8'> •</span><span style='color:#717074'> </span></b><span
style='font-size:8.0pt;color:#717074'>Network Administrator I – East Division</span><o:p></o:p></p>
<p class=MsoNormal align=right style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;text-align:right'><span style='font-size:8.0pt;color:#717074'>640 Broadmor
Blvd</span><span style='font-size:10.0pt;color:#717074'> </span><b><span
style='color:#7FA2B8'>• </span></b><span style='font-size:8.0pt;color:#717074'>Suite
80</span><span style='font-size:10.0pt;color:#717074'> </span><b><span
style='color:#7FA2B8'>• </span></b><span style='font-size:8.0pt;color:#717074'>Murfreesboro,
TN 37129</span><o:p></o:p></p>
<p class=MsoNormal align=right style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;text-align:right'><span style='font-size:10.0pt;font-family:"Wingdings 2";
color:#717074'>'</span><span style='font-size:8.0pt;color:#717074'>
615.217.6245</span><span style='font-size:10.0pt;color:#717074'> </span><b><span
style='color:#7FA2B8'>• </span></b><span style='font-size:10.0pt;font-family:
"Wingdings 2";color:#717074'>'</span><span style='font-size:10.0pt;color:#717074'>
</span><span style='font-size:8.0pt;color:#717074'>859.312.6941</span><span
style='font-size:10.0pt;color:#7FA2B8'> </span><b><span style='color:#7FA2B8'>•</span></b><span
style='font-size:10.0pt;color:#717074'> </span><span style='font-size:10.0pt;
font-family:"Wingdings 2";color:#717074'>7</span><span style='color:#717074'> </span><span
style='font-size:8.0pt;color:#717074'>615.217.6255</span><span
style='font-size:10.0pt;color:#717074'> </span><b><span style='color:#7FA2B8'>•
</span></b><span style='font-size:10.0pt;font-family:Wingdings;color:#717074'>*</span><span
style='font-size:10.0pt;color:#717074'> </span><span style='font-size:8.0pt;
color:#717074'><a href="mailto:Hyoun.Kim@chartercom.com" target="_blank">Hyoun.Kim@chartercom.com</a></span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
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