<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>You could fool around with the routing rules. That is, in between the "attempt forward" and "opening greeting" rules, you could put one that says "play you have no voice mail".<br><br>You will have to be careful, however, because you still want people to get to the opening greeting when dialing the voice mail pilot from a non-voice mail subscriber and letting them hear the opening greeting so they can log in. you can fix this up by including the dialing information in the ruleset.<br><br>This is something we've been looking to replicate since our migration from Unity to Unity Connection as well. With Unity, we needed internet subscribers for all numbers you want to reach from the auto-attendant, so we basically programmed each internet subscriber to point to a similar "no voice mail greeting".<br><br>This option should work if the options allow for the ability to still allow people to reach the opening greeting.<br><br>P.S. We change the opening greeting to say "Welcome to the University voice mail system. Press * to log in" This means you can chose to simply customize this message, say "You have reached the University voice mail system. Press * to log in. If you dialed someone's number and are hearing this message, they have forwarded their phone to voice mail and do not currently have a voice mail box. Forwarding a phone that does not have voice mail to a phone that does have voice mail will also reach this message"<br><br>or something like that.<br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Sandy Lee" <Sandy.Lee@dti.ulaval.ca><br>To: cisco-voip@puck.nether.net<br>Sent: Wednesday, January 6, 2010 11:36:29 AM GMT -05:00 US/Canada Eastern<br>Subject: [cisco-voip] Unity Connection question<br><br>
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<p class="MsoNormal"><span lang="FR">Hi everyone,</span></p>
<p class="MsoNormal"><span lang="FR"> </span></p>
<p class="MsoNormal">We just migrated to Unity Connection 7.1 and we have an annoying
issue.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">DN 3001 w/o voicemail and CFA 3003</p>
<p class="MsoNormal">DN 3003 w voicemail</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">When someone calls 3001, they have the UC opening greeting. With
our old voicemail system, the caller would have “Sorry, the user you are
trying to reach doesn’t have a voicemail box defined in the system, goodbye”.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Anyone have an idea how I could achieve that? I didn’t
find a way to match a non-existant mailbox for a call handler or a call routing
rule. Is there a global setting for that?</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Thanks and regards.</p>
<p class="MsoNormal"><span style="font-size: 10pt;">________________________________</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"> </span></p>
<p class="MsoNormal"><b><span style="font-size: 10pt;" lang="FR-CA">Sandy Lee</span></b></p>
<p class="MsoNormal"><span style="font-size: 10pt;" lang="FR-CA">Analyste</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;" lang="FR">Division des
infrastructures</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;" lang="FR">Direction des
technologies de l'information</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;" lang="FR-CA">Université Laval</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: Wingdings; color: black;" lang="FR">(</span><span style="font-size: 10pt; color: black;" lang="FR">
418.656.2131, ext. 4420</span><span style="font-size: 10pt; color: blue;" lang="FR"></span></p>
<p class="MsoNormal"><span style="font-size: 9pt;"><a href="mailto:Sandy.Lee@dti.ulaval.ca" target="_blank"><span style="color: blue;" lang="FR">Courriel</span></a></span><span style="font-size: 8pt;" lang="FR"> — </span><span style="font-size: 9pt;"><a href="http://www.dti.ulaval.ca/sgc/nous_joindre" target="_blank"><span style="color: blue;" lang="FR">Nous joindre</span></a></span><span style="font-size: 8pt;" lang="FR"> — </span><span style="font-size: 9pt;"><a href="http://www.rec.ulaval.ca/lce/securite/confidentialite.htm" target="_blank"><span style="color: blue;" lang="FR">Avis relatif à la confidentialité</span></a></span><span style="font-size: 9pt;" lang="FR"></span></p>
<p class="MsoNormal" style="margin-bottom: 12pt;"><b><span style="font-size: 9pt; color: maroon;" lang="FR">VEUILLEZ PRENDRE NOTE DE MA NOUVELLE
ADRESSE ÉLECTRONIQUE </span></b><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: navy;" lang="FR">: </span><span style="font-size: 10pt; color: navy;"><a href="mailto:Sandy.Lee@dti.ulaval.ca" target="_blank"><span style="color: blue;" lang="FR">Sandy.Lee@dti.ulaval.ca</span></a></span><span style="font-size: 10pt; color: navy;" lang="FR"></span></p>
<p class="MsoNormal"><span lang="FR"> </span></p>
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