CER gets the phone information from Communications Manager. Go to the CLI on the CER server and make sure that you can query the servers. from the server itself. you can do a snmpwalk with this OID
<span class="modulecontentbold">1.3.6.1.2.1.1.2</span><br><br>on CER go to Phone Tracking > Cisco Unified Communication Managers, then scroll to the bottom and click on the hostname/ip of one of your servers and then click on Cisco Unifiec Communications Manager List. make sure that you see all the servers in your CUCM cluster here<br>
<br>Cris<br><br><div class="gmail_quote">2010/1/6 Erick Bergquist <span dir="ltr"><<a href="mailto:erickbee@gmail.com">erickbee@gmail.com</a>></span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi,<br>
<br>
Anyone ever see where CER is not seeing phone info on switches, or<br>
from CUCM for IP Subnet based ERLs?<br>
<br>
Everything is set up correctly and SNMP is working. CER see's the<br>
ports on the switches but not getting any information from them other<br>
then the port. SNMP debugs on the switches show snmp request coming in<br>
and SNMP info going back to CER server. We have a mix of older and<br>
newer switches and the switch discovery is not working on any of them,<br>
including new 3750s with current IOS version.<br>
<br>
There is only one phone being discovered through IP Subnet info, which<br>
is a SIP Wireless phone. No physical CIsco IP Phones coming back from<br>
Call Manager other then that one.<br>
<br>
The CER version is 2.0.3 and CUCM version is 6.1.4.2190-3<br>
<br>
Thanks,<br>
Erick<br>
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