<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><title>Re: [cisco-voip] 911 operator gets billing number instead of DID</title><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>External Phone Number Mask will work to absolutely everywhere EXCEPT the 911 operator. There is security in place to only allow the BTN unless the E911/PSALI service has been purchased to allow other specific numbers through to them.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>~Chris<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jim Reed<br><b>Sent:</b> Thursday, January 07, 2010 12:45 PM<br><b>To:</b> Rossella Mariotti-Jones; cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] 911 operator gets billing number instead of DID<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.5pt;font-family:"Verdana","sans-serif"'>You said the Magic Word — Qwest! Qwest will override what you send out. Not sure what version of Call Manager you’re on but for locations that just want a single caller ID for that location, we put the number under the Calling Party Transform Mask in the Route List Detail Configuration section. We have a couple of locations that want the individual DIDs to go out so we configure that under External Phone Number Mask on the line appearance on the individual phones.<br></span></b><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>-- <br>Jim Reed<br>Swift Communications, Inc.<br>970-683-5646 (Direct)<br>775-772-7666 (Cell)<br><br></span></b><b><i><span style='font-size:7.0pt;font-family:"Verdana","sans-serif"'>“Somewhere, something incredible<br>is waiting to be known.”<br></span></i></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif"'> Dr. Carl Sagan<br></span></b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><br><br><br>On 1/7/10 11:02 AM, "Rossella Mariotti-Jones" <<a href="mailto:rossella.mariotti.jones@chemeketa.edu">rossella.mariotti.jones@chemeketa.edu</a>> wrote:</span><o:p></o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Hi all, we are having an issue with our outgoing calls to 911 to where the operator sees our trunk billing number instead of our DID number. I can watch the call going out through my mgcp gateway to Qwest and I see the correct DID under Calling Party Number and if we call the 911 supervisor or anybody else our DID shows up correctly just not to 911. Has anyone seen this before? Is anyone in my area having the same issue with the same setup? Scott? ;-)<br>TIA.<br> <br></span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Rossella<br><br></span><o:p></o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p></div></body></html>