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<title>Re: [cisco-voip] 911 operator gets billing number instead of DID</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I can’t speak for your provider, but here in Calgary
(Canada), by default the provider will only send the BTN to the 911
operators. Providers only create ALI records for the BTN, so if we want
to send our DIDs on 911 calls we will have to submit an ALI record for every
DID. <o:p></o:p></span></p>
<p class=MsoNormal><a name="_MailEndCompose"><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></a></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Rossella Mariotti-Jones<br>
<b>Sent:</b> January 7, 2010 11:53<br>
<b>To:</b> Jim Reed; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] 911 operator gets billing number instead of
DID<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I have all that set up, and like I said it only happens when we
call 911. At one point it was working to where the 911 operator did see our DID
as you’re explaining below, something must have changed on the Qwest side
or the 911 side; I have the feeling that even if I specified a different number
on the route list detail config the result would be the same because
we’re passing the correct info out.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";
color:#1F497D'>rossella mariotti-jones | network analyst | chemeketa community
college | rossella.mariotti.jones@chemeketa.edu | 503-589-7775<o:p></o:p></span></p>
<p class=MsoNormal><b><i><span style='font-size:9.0pt;font-family:"Lucida Console";
color:green'>to reduce waste, please consider not printing this email unless
necessary<o:p></o:p></span></i></b></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jim Reed
[mailto:jreed@swiftnews.com] <br>
<b>Sent:</b> Thursday, January 07, 2010 10:45 AM<br>
<b>To:</b> Rossella Mariotti-Jones; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] 911 operator gets billing number instead of
DID<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.5pt;
font-family:"Verdana","sans-serif"'>You said the Magic Word — Qwest!
Qwest will override what you send out. Not sure what version of
Call Manager you’re on but for locations that just want a single caller
ID for that location, we put the number under the Calling Party Transform Mask
in the Route List Detail Configuration section. We have a couple of
locations that want the individual DIDs to go out so we configure that under
External Phone Number Mask on the line appearance on the individual phones.<br>
</span></b><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>--
<br>
Jim Reed<br>
Swift Communications, Inc.<br>
970-683-5646 (Direct)<br>
775-772-7666 (Cell)<br>
<br>
</span></b><b><i><span style='font-size:7.0pt;font-family:"Verdana","sans-serif"'>“Somewhere,
something incredible<br>
is waiting to be known.”<br>
</span></i></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif"'> Dr.
Carl Sagan<br>
</span></b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><br>
<br>
<br>
On 1/7/10 11:02 AM, "Rossella Mariotti-Jones"
<rossella.mariotti.jones@chemeketa.edu> wrote:</span><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:9.0pt;
font-family:"Verdana","sans-serif"'>Hi all, we are having an issue with our
outgoing calls to 911 to where the operator sees our trunk billing number
instead of our DID number. I can watch the call going out through my mgcp
gateway to Qwest and I see the correct DID under Calling Party Number and if we
call the 911 supervisor or anybody else our DID shows up correctly just not to
911. Has anyone seen this before? Is anyone in my area having the same issue
with the same setup? Scott? ;-)<br>
TIA.<br>
<br>
</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Rossella</span><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p>
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