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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>In my script I do the following basic items to a certain type of call:<o:p></o:p></p><p class=MsoNormal>Dequeue from the main queue<o:p></o:p></p><p class=MsoNormal>Get Some info from the Caller<o:p></o:p></p><p class=MsoNormal>Terminate the Call<o:p></o:p></p><p class=MsoNormal>Ring back into the main queue by calling another script<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I believe that will do the following to my daily stats<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>1)<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>+1 to Dequeued Calls<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>2)<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>+1 to Abandoned Calls (a handled call is only 1 in which an agent answers, right???)<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>3)<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>+1 To total calls, effectively making all calls handled this way 2x themselves?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Am I right, half right or insane?<o:p></o:p></p><p class=MsoNormal>Thanks!<o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='color:black'>Matthew Loraditch</span></b><span style='color:black'><br>1965 Greenspring Drive<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Timonium, MD 21093 <br><a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>(p) (410) 252-8830<br>(F) (443) 541-1593<br><br>Visit us at <a href="http://www.heliontechnologies.com"><span style='color:black'>www.heliontechnologies.com</span></a> <br>Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a> for fast assistance!</span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>