In the past, usually I will use the server s/n to open tac case, today I saw my colleague open a tac case but the cso asked for serial number with 11 digits I think. <br>I also not very sure why.<br><br>Anyway, for software s/n. I think you can go into licensing tab in /ccmadmin . There should be some part with <br>
INCREMENT CCM_NODE cisco 7.0 permanent uncounted \<br> VENDOR_STRING=<Count>1</Count><OrigMacId>XXXXXXXXXX</OrigMacId><LicFileVersion>1.0</LicFileVersion> \<br> HOSTID=XXXXXXX \<br>
NOTICE="<LicFileID>2009XXXXXXXXXXX</LicFileID><LicLineID>1</LicLineID> \<br> <PAK>1157XXXXXXX</PAK>" I guess this should be the one they looking for?<br><br><br><div class="gmail_quote">
On Fri, Jan 8, 2010 at 10:45 PM, Lelio Fulgenzi <span dir="ltr"><<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div><div style="font-family: Verdana; font-size: 10pt; color: rgb(0, 0, 0);">hardware s/n and software S/n are two different things though<br><br>from what i've gathered (list and <a href="mailto:licensing@cisco.com" target="_blank">licensing@cisco.com</a>, etc)<br>
<br>the PAK # on the CD/case/etc is the actual software S/N<br><br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<div><div></div><div class="h5"><br><br><br>----- Original Message -----<br>From: "Jason Shearer" <<a href="mailto:jshearer@amedisys.com" target="_blank">jshearer@amedisys.com</a>><br>
To: "Alessandro Bertacco" <<a href="mailto:alessandro.bertacco@gmail.com" target="_blank">alessandro.bertacco@gmail.com</a>>, <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Sent: Friday, January 8, 2010 9:43:29 AM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] How to Find CUCM 6.x Serial Number<br><br>
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Serial number is on the chassis of the server. Some versions of hardware/software don’t support reporting of the SN via the ‘show hardware’ command. If
you don’t have physical access to the server you may be able to work with your reseller or account team to find the original SO which would list the serial number.</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">The only thing the MAC is used for is node and DLU licensing. This only applies to the publisher.</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Jason</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Alessandro Bertacco<br>
<b>Sent:</b> Friday, January 08, 2010 7:48 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] How to Find CUCM 6.x Serial Number</span></p>
</div>
<p class="MsoNormal"> </p>
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<p class="MsoNormal">Hi Guys, I've a Customer with a cluster of CUCM 6.1, that need to buy and activate a smartnet on it.</p>
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<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">The problem is that Customer has lost orignal installation CD, and for buy smartnet contract Cisco ask me for a Serial number!</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Do you know if there is a possibility to extract that information from Cisco Unified Communication Manager Shell or Web Admin?</p>
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<p class="MsoNormal"> </p>
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<div>
<p class="MsoNormal">Thank you for your help.</p>
</div>
<div>
<p class="MsoNormal"> </p>
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<p class="MsoNormal">Best Regards<br clear="all">
<br>
-- <br>
Alessandro Bertacco <br>
<a href="mailto:alessandro.bertacco@gmail.com" target="_blank">alessandro.bertacco@gmail.com</a>
</p>
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