With many of our implementations that require more specific locations to be provided to the 911 service facilities we deploy CER. You will need to work with the Telco with regards to E911 services. It is based on how many zones whether it is quadrants in a building, per floor, or different buildings with different rooms grouped into zone. Each zone will need a DID sent out that matches the PSAP ALI database. Depending on the state law you must follow the zone requirements.<br>
<br>Carriers may require you to fill up a form that authorizes them to pass on that specific DID to match the zone that you are trying to designate for the 911 services to dispatch to. In this case it's not enough that you allow the DID to be presented, you have to give them the list with the DID matching the zone number, description i.e. RM 202 building E. All the carrier does is pass on the DID to the 911 services. Once the 911 services sees this DID presented to them, their database shows them the description you have given your zone. <br>
<br>It also requires a good amount of lead time to get this setup due to the run around that some carriers give you regarding this process. So depending who handles your accounts whether PAETEC, and so forth you work with them to get E911 locator setup. This is a one time fee to setup depending on how many DID's you request. <br>
<br>There are other setups where you can pay a provider to have access directly to this database and you change zone information and DID information as necessary but this is usually costly. It is very rare to have to add zones unless your building is physically changing all the time.<br>
<br>HTH<br><br>Maybelyn<br><br><div class="gmail_quote">On Fri, Jan 8, 2010 at 8:47 AM, Fuermann, Jason <span dir="ltr"><<a href="mailto:JBF005@shsu.edu">JBF005@shsu.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" style="word-wrap: break-word;" lang="EN-US">
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">For instance, our trunk group is in a single location, but our
campus has many different address’s (different buildings). Additionally,
we are required by law to give room numbers due to the size of the buildings.</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Mark Holloway<br>
<b>Sent:</b> Thursday, January 07, 2010 11:56 PM<div><div></div><div class="h5"><br>
<b>To:</b> Richey<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] 911 operator gets billing number instead of
DID</div></div></span></p>
</div>
</div><div><div></div><div class="h5">
<p class="MsoNormal"> </p>
<p class="MsoNormal">Yeah, I get that part. Just wasn't sure why you would want
unique numbers displayed for a trunk group assigned to a single location. Jason
mentioned call back and I think the carrier should alert the customer up front
how they provision for 911 and if the customer wants unique DID's they can tell
their provider. I do know the carriers have to pay for every DID loaded
in ALI, so cost also plays a factor for the carriers.</p>
<div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal"> </p>
<div>
<div>
<p class="MsoNormal">On Jan 7, 2010, at 10:22 PM, Richey wrote:</p>
</div>
<p class="MsoNormal"><br>
<br>
</p>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">If all of your phones are at that address it’s not a
problem. If your phones are spread across multiple remote locations
across town or across the country you need to send the DID so that call can be
tied to an address. </span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Richey</span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
</div>
<div>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<div>
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span><span style="font-size: 10pt;"> </span></span><span style="font-size: 10pt;">Mark Holloway
[mailto:<a href="mailto:mh@markholloway.com" target="_blank">mh@markholloway.com</a>]<span> </span><br>
<b>Sent:</b><span> </span>Thursday, January
07, 2010 10:56 PM<br>
<b>To:</b><span> </span>Richey<br>
<b>Cc:</b><span> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>Re: [cisco-voip]
911 operator gets billing number instead of DID</span></p>
</div>
</div>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<div>
<p class="MsoNormal">Most carriers use the BTN for 911 if you are trunking. Why
would you need every DID to be uniquely displayed to the PSAP?</p>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<div>
<div>
<p class="MsoNormal">On Jan 7, 2010, at 8:20 PM, Richey wrote:</p>
</div>
</div>
<div>
<p class="MsoNormal"><br>
<br>
<br>
</p>
</div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">If you can’t get Quest to block the BTN and just pass the
DIDs you could pass your 911 traffic to a 3<sup>rd</sup><span> </span>party E911 provider. </span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Richey</span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
</div>
</div>
<div>
<div style="border-style: solid none none; border-color: windowtext -moz-use-text-color -moz-use-text-color; border-width: 3pt medium medium; padding: 3pt 0in 0in;">
<div>
<div>
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span><span style="font-size: 10pt;"> </span></span><span style="font-size: 10pt;"><a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a><span> </span>[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]<span> </span><b>On Behalf Of<span> </span></b>Eric Pedersen<br>
<b>Sent:</b><span> </span>Thursday, January
07, 2010 8:48 PM<br>
<b>To:</b><span> </span>Rossella
Mariotti-Jones; Jim Reed;<span> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>Re: [cisco-voip]
911 operator gets billing number instead of DID</span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> </p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">I can’t speak for your provider, but here in Calgary
(Canada), by default the provider will only send the BTN to the 911
operators. Providers only create ALI records for the BTN, so if we want
to send our DIDs on 911 calls we will have to submit an ALI record for every
DID.</span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><a name="1260e67f3a319159__MailEndCompose"></a><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
</div>
</div>
<div>
<div style="border-style: solid none none; border-color: windowtext -moz-use-text-color -moz-use-text-color; border-width: 3pt medium medium; padding: 3pt 0in 0in;">
<div>
<div>
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span><span style="font-size: 10pt;"> </span></span><span style="font-size: 10pt;"><a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a><span> </span>[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]<span> </span><b>On Behalf Of<span> </span></b>Rossella Mariotti-Jones<br>
<b>Sent:</b><span> </span>January 7, 2010
11:53<br>
<b>To:</b><span> </span>Jim Reed;<span> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>Re: [cisco-voip]
911 operator gets billing number instead of DID</span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> </p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">I have all that set up, and like I said it only happens when we
call 911. At one point it was working to where the 911 operator did see our DID
as you’re explaining below, something must have changed on the Qwest side
or the 911 side; I have the feeling that even if I specified a different number
on the route list detail config the result would be the same because
we’re passing the correct info out.</span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size: 10.5pt; color: rgb(31, 73, 125);">rossella mariotti-jones | network analyst | chemeketa community
college |<span> </span><a href="mailto:rossella.mariotti.jones@chemeketa.edu" target="_blank">rossella.mariotti.jones@chemeketa.edu</a><span> </span>| 503-589-7775</span></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><b><i><span style="font-size: 9pt; font-family: "Lucida Console"; color: green;">to reduce waste, please consider not printing this email unless
necessary</span></i></b></p>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
</div>
</div>
<div>
<div style="border-style: solid none none; border-color: windowtext -moz-use-text-color -moz-use-text-color; border-width: 3pt medium medium; padding: 3pt 0in 0in;">
<div>
<div>
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span><span style="font-size: 10pt;"> </span></span><span style="font-size: 10pt;">Jim Reed
[mailto:<a href="mailto:jreed@swiftnews.com" target="_blank">jreed@swiftnews.com</a>]<span> </span><br>
<b>Sent:</b><span> </span>Thursday, January
07, 2010 10:45 AM<br>
<b>To:</b><span> </span>Rossella
Mariotti-Jones;<span> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>Re: [cisco-voip]
911 operator gets billing number instead of DID</span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> </p>
</div>
</div>
<p class="MsoNormal" style="margin-bottom: 12pt;"><b><span style="font-size: 10.5pt;">You said the Magic Word — Qwest!
Qwest will override what you send out. Not sure what version of
Call Manager you’re on but for locations that just want a single caller
ID for that location, we put the number under the Calling Party Transform Mask
in the Route List Detail Configuration section. We have a couple of
locations that want the individual DIDs to go out so we configure that under
External Phone Number Mask on the line appearance on the individual phones.<br>
</span></b><b><span style="font-size: 7.5pt;">--<span> </span><br>
Jim Reed<br>
Swift Communications, Inc.<br>
970-683-5646 (Direct)<br>
775-772-7666 (Cell)<br>
<br>
</span></b><b><i><span style="font-size: 7pt;">“Somewhere,
something incredible<br>
is waiting to be known.”<br>
</span></i></b><b><span style="font-size: 7pt;"> Dr.
Carl Sagan<br>
</span></b><span style="font-size: 9pt;"><br>
<br>
<br>
On 1/7/10 11:02 AM, "Rossella Mariotti-Jones" <<a href="mailto:rossella.mariotti.jones@chemeketa.edu" target="_blank">rossella.mariotti.jones@chemeketa.edu</a>>
wrote:</span></p>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span style="font-size: 9pt;">Hi all, we are having an issue with our
outgoing calls to 911 to where the operator sees our trunk billing number
instead of our DID number. I can watch the call going out through my mgcp
gateway to Qwest and I see the correct DID under Calling Party Number and if we
call the 911 supervisor or anybody else our DID shows up correctly just not to
911. Has anyone seen this before? Is anyone in my area having the same issue
with the same setup? Scott? ;-)<br>
TIA.<br>
<br>
</span><span style="font-size: 10pt;">Rossella</span></p>
<p class="MsoNormal" style="margin-bottom: 12pt;"> </p>
</div>
<div>
<p class="MsoNormal"><span style="font-size: 13.5pt;">_______________________________________________<br>
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<div>
<p class="MsoNormal"> </p>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><span style="font-size: 13.5pt;">_______________________________________________<br>
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