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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If all of your phones are at that address it’s not a problem. If your phones are spread across multiple remote locations across town or across the country you need to send the DID so that call can be tied to an address. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Richey<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Mark Holloway [mailto:mh@markholloway.com] <br><b>Sent:</b> Thursday, January 07, 2010 10:56 PM<br><b>To:</b> Richey<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] 911 operator gets billing number instead of DID<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Most carriers use the BTN for 911 if you are trunking. Why would you need every DID to be uniquely displayed to the PSAP?<o:p></o:p></p></div><div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Jan 7, 2010, at 8:20 PM, Richey wrote:<o:p></o:p></p></div><p class=MsoNormal><br><br><o:p></o:p></p><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If you can’t get Quest to block the BTN and just pass the DIDs you could pass your 911 traffic to a 3<sup>rd</sup><span class=apple-converted-space> </span>party E911 provider. </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Richey</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;border-width:initial;border-color:initial'><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class=apple-converted-space> </span><b>On Behalf Of<span class=apple-converted-space> </span></b>Eric Pedersen<br><b>Sent:</b><span class=apple-converted-space> </span>Thursday, January 07, 2010 8:48 PM<br><b>To:</b><span class=apple-converted-space> </span>Rossella Mariotti-Jones; Jim Reed;<span class=apple-converted-space> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip] 911 operator gets billing number instead of DID</span><o:p></o:p></p></div></div></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I can’t speak for your provider, but here in Calgary (Canada), by default the provider will only send the BTN to the 911 operators. Providers only create ALI records for the BTN, so if we want to send our DIDs on 911 calls we will have to submit an ALI record for every DID.</span><o:p></o:p></p></div><div><p class=MsoNormal><a name="_MailEndCompose"></a><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;border-width:initial;border-color:initial'><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class=apple-converted-space> </span><b>On Behalf Of<span class=apple-converted-space> </span></b>Rossella Mariotti-Jones<br><b>Sent:</b><span class=apple-converted-space> </span>January 7, 2010 11:53<br><b>To:</b><span class=apple-converted-space> </span>Jim Reed;<span class=apple-converted-space> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip] 911 operator gets billing number instead of DID</span><o:p></o:p></p></div></div></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I have all that set up, and like I said it only happens when we call 911. At one point it was working to where the 911 operator did see our DID as you’re explaining below, something must have changed on the Qwest side or the 911 side; I have the feeling that even if I specified a different number on the route list detail config the result would be the same because we’re passing the correct info out.</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'>rossella mariotti-jones | network analyst | chemeketa community college |<span class=apple-converted-space> </span><a href="mailto:rossella.mariotti.jones@chemeketa.edu">rossella.mariotti.jones@chemeketa.edu</a><span class=apple-converted-space> </span>| 503-589-7775</span><o:p></o:p></p></div><div><p class=MsoNormal><b><i><span style='font-size:9.0pt;font-family:"Lucida Console";color:green'>to reduce waste, please consider not printing this email unless necessary</span></i></b><o:p></o:p></p></div></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;border-width:initial;border-color:initial'><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Jim Reed [mailto:jreed@swiftnews.com]<span class=apple-converted-space> </span><br><b>Sent:</b><span class=apple-converted-space> </span>Thursday, January 07, 2010 10:45 AM<br><b>To:</b><span class=apple-converted-space> </span>Rossella Mariotti-Jones;<span class=apple-converted-space> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip] 911 operator gets billing number instead of DID</span><o:p></o:p></p></div></div></div><div><p class=MsoNormal> <o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.5pt;font-family:"Verdana","sans-serif"'>You said the Magic Word — Qwest! Qwest will override what you send out. Not sure what version of Call Manager you’re on but for locations that just want a single caller ID for that location, we put the number under the Calling Party Transform Mask in the Route List Detail Configuration section. We have a couple of locations that want the individual DIDs to go out so we configure that under External Phone Number Mask on the line appearance on the individual phones.<br></span></b><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>--<span class=apple-converted-space> </span><br>Jim Reed<br>Swift Communications, Inc.<br>970-683-5646 (Direct)<br>775-772-7666 (Cell)<br><br></span></b><b><i><span style='font-size:7.0pt;font-family:"Verdana","sans-serif"'>“Somewhere, something incredible<br>is waiting to be known.”<br></span></i></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif"'> Dr. Carl Sagan<br></span></b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'><br><br><br>On 1/7/10 11:02 AM, "Rossella Mariotti-Jones" <<a href="mailto:rossella.mariotti.jones@chemeketa.edu">rossella.mariotti.jones@chemeketa.edu</a>> wrote:</span><o:p></o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Hi all, we are having an issue with our outgoing calls to 911 to where the operator sees our trunk billing number instead of our DID number. I can watch the call going out through my mgcp gateway to Qwest and I see the correct DID under Calling Party Number and if we call the 911 supervisor or anybody else our DID shows up correctly just not to 911. Has anyone seen this before? Is anyone in my area having the same issue with the same setup? Scott? ;-)<br>TIA.<br> <br></span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Rossella</span><o:p></o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'> <o:p></o:p></p></div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p></div></div></div></div></body></html>