<span class="Apple-style-span" style="font-family: arial, sans-serif; font-size: 13px; border-collapse: collapse; ">"Is the possibility that the WAN will be broken at the exact time someone needs emergency help (and can't find a cell phone) great enough to justify the additional facilities?"</span><div>
<span class="Apple-style-span" style="font-size: 13px; "></span><font class="Apple-style-span" face="arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;"><b>YES</b></span></font></div><div>
<font class="Apple-style-span" face="arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;"><br></span></font></div><div><font class="Apple-style-span" face="arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;">In short we always recommend to our customer to do exactly that. Certainly the potential of a human life is worth more than the few thousand dollars one time cost for the SRST Gateway and the monthly cost for a POTS line. Yes a vast majority of people now days have a cell phone, but If I need to phone 911 in a hurry, my first try is going to be to pick up the phone on my desk and call 911, not go looking for my cell phone. In the panic I may forget I have a cell with me, these delays are going to increase panic, and time matters, to me it's just not worth the risk.</span></font></div>
<div><font class="Apple-style-span" face="arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse; "><b><br></b></span></font></div><div><font class="Apple-style-span" face="arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;"><b><br clear="all">
</b></span></font>--<br>Denis Pointer, A. Sc. T.<br>Customer Systems Analyst (Senior Design)<br><br>CCVP, CCNA, CCDA<br>Cisco Unified Contact Center Specialist<br>Cisco IP Telephony Design Specialist<br>Cisco Unity Design Specialist<br>
Cisco Unity Support Specialist<br>Cisco IP Communications Express Specialist<br>
<br><br><div class="gmail_quote">On Fri, Jan 8, 2010 at 3:44 PM, Walt Moody <span dir="ltr"><<a href="mailto:moody@arizona.edu">moody@arizona.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Group,<br>
<br>
We have several sites which are remote from the main campus but are<br>
"local" in as much as they are located within Qwest's Tucson rate<br>
center. The ones that are equipped with Voice over IP get all of<br>
their connectivity and DID extension numbers from the CallManager<br>
clusters on campus. The CallManager clusters are equipped with Cisco<br>
Emergency Responders so that all 911 calls are routed to the proper<br>
PSAPs with the proper emergency response address as set up in the<br>
Intrado database.<br>
<br>
When everything is working properly, all 911 calls go where they're<br>
supposed to go and have the correct response location in the PSAP's<br>
automatic location identifier field.<br>
<br>
A remote site user asked "Will I be able to call 911 from my location<br>
with my VoIP phone when the WAN is down?" and our answer is "No."<br>
<br>
So the question for the group: Is it your custom to provide facilities<br>
(phone line, gateway interface interface card, DSPs, SRST software,<br>
etc.) solely to allow access to 911 in the event of a WAN failure?<br>
<br>
Is the possibility that the WAN will be broken at the exact time<br>
someone needs emergency help (and can't find a cell phone) great<br>
enough to justify the additional facilities?<br>
<br>
Thanks in advance.<br><font color="#888888">
<br>
-walt</font><div><div></div><div class="h5"><br>
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