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<p class=MsoNormal><span lang=EN-CA>We are using CCX for our internal helpdesk
and most of the people that call have user accounts in CM. Is there a way
in CCX to fetch user information based on the ANI? It’s CM 7.1 so I
can’t do a SQL query. Am I missing something obvious?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA> We are AD integrated so I could do an
LDAP query but it looks like I would need some custom Java code for that.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA>It’s CCX 7.0 and CM 7.1.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
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