I don't know of a built in way to do this. You can use the Get User step, but that only applies to Agents.<div><br></div><div>Additionally, if you are savvy (can write Java and know AXL) you could write a custom java class to get the data you want from UCM. Short of that, you're SOL.</div>
<div><br></div><div>Cheers,</div><div>Tanner Ezell<br><br><div class="gmail_quote">On Thu, Jan 14, 2010 at 4:43 PM, Eric Pedersen <span dir="ltr"><<a href="mailto:eric.pedersen@sait.ca">eric.pedersen@sait.ca</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span lang="EN-CA">We are using CCX for our internal helpdesk
and most of the people that call have user accounts in CM. Is there a way
in CCX to fetch user information based on the ANI? It’s CM 7.1 so I
can’t do a SQL query. Am I missing something obvious?</span></p>
<p class="MsoNormal"><span lang="EN-CA"> </span></p>
<p class="MsoNormal"><span lang="EN-CA"> We are AD integrated so I could do an
LDAP query but it looks like I would need some custom Java code for that.</span></p>
<p class="MsoNormal"><span lang="EN-CA"> </span></p>
<p class="MsoNormal"><span lang="EN-CA">It’s CCX 7.0 and CM 7.1.</span></p>
<p class="MsoNormal"><span lang="EN-CA"> </span></p>
<p class="MsoNormal"><span lang="EN-CA"> </span></p>
</div>
</div>
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<br></blockquote></div><br><br clear="all"><br>-- <br>Regards,<br>Tanner Ezell<br>
</div>