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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We have an old version of HEAT but the customer DB is not well
maintained. Until it is upgraded and improved, it would be better to
query the data in Callmanager or active directory. I did some AXL
programming with .NET but it has been a long time since I wrote any Java
code. Maybe when I have some time I will look at writing some code to do
an LDAP query of AD since that is probably easier than AXL.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The appliance Callmanager is nice from a maintenance
perspective, but not having native SQL access is frustrating.<o:p></o:p></span></p>
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font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></a></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Scott Voll
[mailto:svoll.voip@gmail.com] <br>
<b>Sent:</b> January 15, 2010 08:46<br>
<b>To:</b> Eric Pedersen<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] querying AD or CM user information in CCX<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Eric--<o:p></o:p></p>
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<p class=MsoNormal>What are you going to do with it once you have it? are
you putting it into a ticket system?<o:p></o:p></p>
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<p class=MsoNormal>if so, you could grab the ANI and have it open a ticket and
put the ANI in, and then your ticket system could do the matching???<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>It's something I'm planning on doing here........ Just
haven't had time yet.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Scott<o:p></o:p></p>
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<p class=MsoNormal>On Thu, Jan 14, 2010 at 4:43 PM, Eric Pedersen <<a
href="mailto:eric.pedersen@sait.ca">eric.pedersen@sait.ca</a>> wrote:<o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-CA>We are using CCX for our internal helpdesk and most of the people
that call have user accounts in CM. Is there a way in CCX to fetch user
information based on the ANI? It’s CM 7.1 so I can’t do a SQL
query. Am I missing something obvious?</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-CA> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-CA> We are AD integrated so I could do an LDAP query but it looks
like I would need some custom Java code for that.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-CA> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-CA>It’s CCX 7.0 and CM 7.1.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-CA> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-CA> </span><o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
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<p class=MsoNormal><o:p> </o:p></p>
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