We do have 20 phones with the same hardware and config... 18 are fine... all are 7962s with 7915s... I have swapped phone and sidecar and the problem always follows the configured device...<br><br><br><br>Jonathan<br><br><div class="gmail_quote">
On Mon, Jan 25, 2010 at 8:54 AM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div style="word-wrap: break-word;">Any of the features in 7.1.3 that require sccp version 17 won't work correctly but otherwise it will be ok.<div><br></div><div>You just want to do one phone anyway just to confirm this is the issue.</div>
<div><br><font color="#888888"><div>
<span style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;"><div>
-Ryan</div></span>
</div></font><div><div></div><div class="h5">
<br><div><div>On Jan 25, 2010, at 9:33 AM, Jonathan Charles wrote:</div><br>This is CCME as SRST, with CUCM 7.1.3-31900... won't that break the phone in normal mode?<br><br><div class="gmail_quote">On Mon, Jan 25, 2010 at 8:27 AM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Try downgrading to 8.4 phone firmware and see if that helps. Your phone is on 8.5 which uses sccp 17, and only supported in the latest IOS (15). Even then there are still bugs related to sccp 17 phones registering.<br>
<br>
-Ryan<br>
<div><div></div><div><br>
On Jan 24, 2010, at 9:06 PM, Jonathan Charles wrote:<br>
<br>
Here is a debug ephone:<br>
<br>
<br>
HTANYC505a#<br>
HTANYC505a#<br>
HTANYC505a#htsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPhtsp->cdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCP<br>
HTANYC505a#peer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCPpeer_vdb is NULL for DN 20, chan 1 at SkinnyIsPeerNonSCCP<br>
HTANYC505a#<br>
*Jan 25 01:52:04.975: %IPPHONE-6-REG_ALARM: 14: Name=SEP0024C40BC4A7 Load= SCCP42.8-5-3S Last=UCM-closed-TCP<br>
*Jan 25 01:52:05.039: %IPPHONE-6-REGISTER: ephone-21:SEP0024C40BC4A7 IP:10.5.2.61 Socket:12 DeviceType:Phone has registered.<br>
HTANYC505a#<br>
*Jan 25 01:52:12.751: socket 12 fatal error 11! can't write with size 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0<br>
*Jan 25 01:52:12.751: socket 12 fatal error 11! can't write with size 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0<br>
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0<br>
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0<br>
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0<br>
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0<br>
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 1087465692, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0<br>
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 1087474220, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0<br>
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 1087474220, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0<br>
HTANYC505a#<br>
*Jan 25 01:52:12.755: socket 12 fatal error 11! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 0<br>
HTANYC505a#<br>
*Jan 25 01:52:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 4<br>
*Jan 25 01:52:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 4<br>
*Jan 25 01:52:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 4<br>
*Jan 25 01:52:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 4<br>
HTANYC505a#<br>
*Jan 25 01:52:27.103: %IPPHONE-6-REG_ALARM: 20: Name=SEP0023EBC7EE7C Load= SCCP42.8-5-3S Last=Phone-Keypad<br>
*Jan 25 01:52:27.163: %IPPHONE-6-REGISTER: ephone-24:SEP0023EBC7EE7C IP:10.5.2.39 Socket:32 DeviceType:Phone has registered.<br>
HTANYC505a#<br>
*Jan 25 01:52:45.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 34<br>
*Jan 25 01:52:45.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 34<br>
*Jan 25 01:52:45.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 34<br>
*Jan 25 01:52:45.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 34<br>
HTANYC505a#<br>
*Jan 25 01:52:47.235: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0<br>
*Jan 25 01:52:47.235: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0<br>
*Jan 25 01:52:47.235: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0<br>
*Jan 25 01:52:47.235: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0<br>
*Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0<br>
*Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0<br>
*Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0<br>
*Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0<br>
*Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0<br>
HTANYC505a#<br>
*Jan 25 01:52:47.239: socket 32 fatal error 11! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 0<br>
HTANYC505a#<br>
*Jan 25 01:53:12.511: socket 12 fatal error 0! can't write with size 1087474228, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 61<br>
HTANYC505a#<br>
*Jan 25 01:53:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 64<br>
*Jan 25 01:53:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 64<br>
*Jan 25 01:53:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 64<br>
*Jan 25 01:53:15.523: socket 12 fatal error 0! can't write with size 0, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 64<br>
*Jan 25 01:53:15.527: socket 32 fatal error 0! can't write with size 0, fd 32<br>
HTANYC505a# phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 29<br>
*Jan 25 01:53:15.527: socket 32 fatal error 0! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 29<br>
*Jan 25 01:53:15.527: socket 32 fatal error 0! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 29<br>
*Jan 25 01:53:15.527: socket 32 fatal error 0! can't write with size 0, fd 32 phone tag 24 device name SEP0023EBC7EE7C state 1 keepalive 29<br>
HTANYC505a#<br>
*Jan 25 01:53:22.507: socket 12 fatal error 0! can't write with size 1087474228, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 71<br>
HTANYC505a#<br>
*Jan 25 01:53:32.507: socket 12 fatal error 0! can't write with size 1087474228, fd 12 phone tag 21 device name SEP0024C40BC4A7 state 1 keepalive 81<br>
HTANYC505a#un all<br>
All possible debugging has been turned off<br>
<br>
<br>
It is weird, the phone takes forever to register to CCME (CCME as SRST) and once it does register the buttons don't work, it cannot make or receive calls.<br>
<br>
This is a 7962 with a 7915 attached, there are 15 phones configured the same way in the bull pen, two do not work, the other 13 are fine.<br>
<br>
Here is the ephone config:<br>
<br>
<br>
ephone 24<br>
device-security-mode none<br>
description Jane Doe<br>
mac-address 0023.EBC7.EE7C<br>
max-calls-per-button 4<br>
type 7962 addon 1 7915-12<br>
button 1:24 2:29 3:25 4:22<br>
button 5:13 7:28 8:31 9:23<br>
button 10:20 11:26 12:21 13:19<br>
button 14:27 15:10 16:18 17:30<br>
button 18:45<br>
pin 12345<br>
!<br>
<br>
This is an exemplar of the ephone-dn config"<br>
<br>
<br>
ephone-dn 24 octo-line<br>
number 2773 secondary 2125552773<br>
description 212-555-2773<br>
name Jane Doe<br>
allow watch<br>
no huntstop<br>
!<br>
!<br>
<br>
<br>
Any ideas?<br>
<br>
BTW, we have swapped the phone, sidecar, and cabling with known good and the problem always follows the configuration...<br>
<br>
NOTE, if the sidecar is disconnected, the phone works fine... it also works fine while the sidecar is booting...<br>
<br>
<br>
<br>
Jonathan<br>
<br>
<br>
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</blockquote></div><br>
</div><br></div></div></div></div></blockquote></div><br>