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RTMT check boxes:<br>
trace and log central<br>
collect files<br>
"select ccm services/applications" -> cisco extended functions,
cisco extended functions report<br>
"select system services/applications" -> cisco corefile recovery tool<br>
<br>
/Wes<br>
<br>
On Wednesday, January 27, 2010 2:17:24 PM, Voll, Scott
<a class="moz-txt-link-rfc2396E" href="mailto:Scott.Voll@wesd.org"><Scott.Voll@wesd.org></a> wrote:<br>
<blockquote
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<div class="Section1">
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Wes—<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">I feel
like a dip shmoe for
asking…. But how do I get the:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Core
files and CEF traces?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Scott<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<div>
<div
style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">
Wes Sisk [<a class="moz-txt-link-freetext" href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] <br>
<b>Sent:</b> Wednesday, January 27, 2010 11:00 AM<br>
<b>To:</b> Voll, Scott<br>
<b>Cc:</b> Cisco VoIP (<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] FW: [RTMT-ALERT-CMPUB-Cluster]
CoreDumpFileFound<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Good news: you're not the only one seeing this
on 6.1.4
which is supposed to already contain the fix<br>
bad news: no root cause yet so more investigation is required<br>
<br>
best bet is to open a TAC case with the backtrace, version, core file,
and cef
traces. it is possible the fix did not get merged properly. but that
is
still a discussion that needs to come out of a specific tac case.<br>
<br>
/Wes<br>
<br>
On Wednesday, January 27, 2010 1:42:15 PM, Voll, Scott <a
moz-do-not-send="true" href="mailto:Scott.Voll@wesd.org"><Scott.Voll@wesd.org></a>
wrote:<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">6.1.4.2000.2</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<div>
<div
style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">
Wes Sisk [<a moz-do-not-send="true" href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>]
<br>
<b>Sent:</b> Wednesday, January 27, 2010 10:40 AM<br>
<b>To:</b> Voll, Scott<br>
<b>Cc:</b> Cisco VoIP (<a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] FW: [RTMT-ALERT-CMPUB-Cluster]
CoreDumpFileFound</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">you didn't include what version you are running
;)<br>
<br>
Looks like<br>
CSCso02381 CEF core due to invalid incoming QBE message
header <br>
<br>
I just updated the RNE to include the include the backtrace, check bug
toolkit
in 24-48 hours.<br>
<br>
Looks like it's fixed in 6.1(3.3206.1), 6.1(4), and 7.0(1). What
version
are you running?<br>
<br>
/Wes<br>
<br>
On Wednesday, January 27, 2010 12:14:32 PM, Voll, Scott <a
moz-do-not-send="true" href="mailto:Scott.Voll@wesd.org"><Scott.Voll@wesd.org></a>
wrote:<br>
<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Where do
I find this “backtrace”
in the bug toolkit?</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Here is
my backtrace:</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#0
0x0032ca92 in strncpy
() from /lib/tls/libc.so.6</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#1
0x00e17f38 in
OK_BOD_strncpy () from /lib/csa/libcsa.so.6</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#2
0x00e15570 in strncpy
() from /lib/csa/libcsa.so.6</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#3
0x080b26eb in CQBE_Parser::qbeGet
(pMsgBuf_=0x1756f000, pParsedMsg_=0x1755e5ec, pQbeString_=0x2e312e36,
pNextOffset_=0x1755e46c) at qbeparser.cpp:410</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#4
0x080b4dc6 in
CTIQBE::ProviderOpenCompletedEvent::qbeGet (this=0x80b26eb,
pMsgBuf_=0x175625c0, pNextOffset_=0x1755e46c) at qbeparser.cpp:2847</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#5
0x080b948c in
CQBE_Parser::qbeParse (this=0x175625a0, pInputMsg_=0x175625c0,
inputMsgLength_=89, pParsedMsg_=0x1755e5a0, parsedMsgBufferSize_=16384)
at
qbeparser.cpp:5542</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#6
0x08095221 in
CCtiInterface::receiveLoop (this=0x0) at ctireceiver.cpp:428</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">#7
0x00000000 in ?? ()</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Scott</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<div>
<div
style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">
Wes Sisk [<a moz-do-not-send="true" href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>]
<br>
<b>Sent:</b> Wednesday, January 27, 2010 8:46 AM<br>
<b>To:</b> Voll, Scott<br>
<b>Cc:</b> Cisco VoIP (<a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] FW: [RTMT-ALERT-CMPUB-Cluster]
CoreDumpFileFound</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">yep, it means your cef process generated a core
dump.
i.e. it crashed. this is the equivalent of windows dr.watson and
user.dmp.<br>
<br>
First level diagnosis:<br>
from the CLI use 'utils core list' to identify the core file and then
'utils
core analyze' to generate the backtrace from the core file. you
*should*
be able to search for the backtrace in bug toolkit to find the relevant
defect.
if btk is not cooperating then open a tac case and provide your CM
version and
the backtrace. That is adequate to identify the defect for known
crashes.<br>
<br>
Second level diagnosis:<br>
If the backtrace does not match a known signature then we have to
diagnose the
core. That requires:<br>
- the actual cef core file (core files may be very large)<br>
- the backtrace from the core file<br>
- cef traces for 1 hour leading up to the failure<br>
- possibly other traces such as cm SDI/SDL for the same timeframe<br>
<br>
/Wes<br>
<br>
<br>
On Wednesday, January 27, 2010 10:41:41 AM, Voll, Scott <a
moz-do-not-send="true" href="mailto:Scott.Voll@wesd.org"><Scott.Voll@wesd.org></a>
wrote:<br>
<br>
<br>
<br>
<o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">I’m not
finding much on a Google
search. Any idea what this means?</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">I’m
guessing a Cisco Extended Function
crashed on my first node, but not quite sure what needs to be done or
if this
is a tac case.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">From a
TAC point of view which
RTMT logs should I be getting if I need to open a ticket?</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">This is
the first time I’ve seen
this error.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Thanks</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Scott</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">PS. CM
6.1.4-2000.2</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span><o:p></o:p></p>
<div
style="border-style: solid none none; border-color: -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> <a
moz-do-not-send="true" href="mailto:RTMT_Admin@wesd.org">RTMT_Admin@wesd.org</a>
[<a moz-do-not-send="true" href="mailto:RTMT_Admin@wesd.org">mailto:RTMT_Admin@wesd.org</a>]
<br>
<b>Sent:</b> Wednesday, January 27, 2010 6:06 AM<br>
<b>To:</b> Voll, Scott<br>
<b>Subject:</b> [RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound</span><o:p></o:p></p>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size: 12pt; font-family: "Times New Roman","serif";">CoreDumpFileFound
TotalCoresFound : 1 CoreDetails : The following lists up to 6 cores
dumped by
corresponding applications. Core1 : Cisco Extended Functions
(core.13530.11.cef.1264601139) AppID : Cisco Log Partition Monitoring
Tool
ClusterID : NodeID : CM1 . The alarm is generated on Wed Jan 27
06:05:44 PST
2010. </span><o:p></o:p></p>
<pre> <o:p></o:p></pre>
<pre style="text-align: center;"> <o:p></o:p></pre>
<pre style="text-align: center;"><o:p> </o:p></pre>
<pre style="text-align: center;">
<hr align="center" size="4" width="90%">
</pre>
<pre style="text-align: center;"><o:p> </o:p></pre>
<pre style="text-align: center;"><o:p> </o:p></pre>
<pre style="text-align: center;"> <o:p></o:p></pre>
<pre style="text-align: center;"> <o:p></o:p></pre>
<pre style="text-align: center;"> <o:p></o:p></pre>
<pre style="text-align: center;"> <o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>cisco-voip mailing list<o:p></o:p></pre>
<pre><a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></pre>
<pre><a moz-do-not-send="true"
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<p class="MsoNormal"><span
style="font-size: 12pt; font-family: "Times New Roman","serif";"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size: 12pt; font-family: "Times New Roman","serif";"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size: 12pt; font-family: "Times New Roman","serif";"><o:p> </o:p></span></p>
</div>
</blockquote>
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