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diagnostic route: pull traces for that service and start reading<br>
heuristic guess route: deactivate and reactivate the service. it is
common behavior for services to abort or suddenly stop if they are
trying to startup and cannot find necessary configuration in the file
system or in the database.<br>
<br>
/wes<br>
<br>
On Wednesday, January 27, 2010 11:27:55 AM, Kevin Russell
<a class="moz-txt-link-rfc2396E" href="mailto:kwlrussell@yahoo.co.uk"><kwlrussell@yahoo.co.uk></a> wrote:<br>
<blockquote cite="mid:670814.4124.qm@web24007.mail.ird.yahoo.com"
type="cite">
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<div><font face="Helv" size="2"><font face="Helv" size="2"></font></font>
<p dir="ltr"><font face="Helv" size="2"><font face="Helv" size="2">Hi
guys,</font></font><font face="Tms Rmn"> </font></p>
<font face="Helv" size="2"><font face="Helv" size="2"></font></font>
<p dir="ltr"><font face="Helv" size="2"><font face="Helv" size="2">I
have a problem with monitoring a customers CUCM 6.1.3 using CUOM. One
of the subscribers is not reporting activity through the Service Level
View Perf graphs.</font></font><font face="Tms Rmn"> </font></p>
<p dir="ltr"><font face="Tms Rmn"> </font></p>
<font face="Helv" size="2"><font face="Helv" size="2"></font></font>
<p dir="ltr"><font face="Helv" size="2"><font face="Helv" size="2">I
think I have tracked the problem dowm to the SOAP - Performance
Monitoring APIs Service not running on the affected sub. However when I
try to start this service</font></font><font face="Tms Rmn"> </font><font
face="Helv" size="2"><font face="Helv" size="2">it starts to come up
then stops again. Tried a reboot but no luck. Anyone aware of any
dependencies?</font></font><font face="Tms Rmn"> </font></p>
<font face="Helv" size="2"><font face="Helv" size="2"></font></font>
<p dir="ltr"><font face="Helv" size="2"><font face="Helv" size="2"> </font></font></p>
<p dir="ltr"><font face="Helv" size="2"><font face="Helv" size="2">All
other activated services are identical to the other Sub where there is
no problem.</font></font><font face="Tms Rmn"> </font></p>
<font face="Helv" size="2"><font face="Helv" size="2"></font></font>
<p dir="ltr"><font face="Helv" size="2"><font face="Helv" size="2"> </font></font></p>
<p dir="ltr"><font face="Helv" size="2"><font face="Helv" size="2">Any
ideas appreciated</font></font><font face="Tms Rmn"> </font></p>
<font face="Helv" size="2"><font face="Helv" size="2"></font></font>
<p><font face="Helv" size="2"><font face="Helv" size="2"> </font></font></p>
<p><font face="Helv" size="2"><font face="Helv" size="2">Kev</font></font><font
face="Tms Rmn"> </font></p>
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