<html><body bgcolor="#FFFFFF"><div>I agree with those suggesting routing issues. Sounds like the default gateway for your internal IP phones may be sending the the return rtp traffic back a different route.<br><br>Sent from my iPhone</div><div><br>On Jan 27, 2010, at 6:29 PM, Cristobal Priego <<a href="mailto:cristobalpriego@gmail.com">cristobalpriego@gmail.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div>most of the times one way audio issues are related to routing problems than an issue with the CME, CCM or the phone.<br>and its more common to have a one way audio issue when a vpn tunnel is involved. could you please check your routing table.<br>
what i'd check is the routing table or whatever you have on the vpn. it looks like the traffic coming from your office to your ipc is getting lost somewhere that's why they can hear you but you can't hear them<br>
<br><div class="gmail_quote">2010/1/27 Steve G <span dir="ltr"><<a href="mailto:smgustafson@gmail.com"><a href="mailto:smgustafson@gmail.com">smgustafson@gmail.com</a></a>></span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
make sure that your VPN knows about the phone subnet so that rtp knows how to get to the office phone.<br><br><div class="gmail_quote"><div><div></div><div class="h5">On Wed, Jan 27, 2010 at 3:07 PM, Kim, Hyoun S <span dir="ltr"><<a href="mailto:Hyoun.Kim@chartercom.com" target="_blank"><a href="mailto:Hyoun.Kim@chartercom.com">Hyoun.Kim@chartercom.com</a></a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><div></div><div class="h5">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal">We have a Cisco CME/CUE setup in our office and I’m
trying to work on a solution for those people who are on the road, but still
need access to their local office phone.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I installed the Cisco IP Communicator and used the corporate
VPN to allow connections back to our office. On the CME, I created a new
ephone and associated with the same ephone-dn that the user’s physical
phone resides on.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I tested the following scenarios using the IP Communicator:</p>
<p><span>1.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
</span></span>Placed a call from an external phone (like a cell
phone) to the DN. The phone rang & the call was connected
normally.</p>
<p><span>2.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
</span></span>Placed a call to an external phone from the IP
Communicator. The call was connected normally.</p>
<p><span>3.<span style="font-family: "Times New Roman"; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
</span></span>Placed a call to another number internal to the
CME. Incoming audio (recipient could be heard), but outgoing audio (me
speaking) did not work.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Is there a reason why I have problems with bullet #3?
The only thing I could think of is the fact that the actual physical Cisco
phones are on their own private network, separate from the corporate network.
But even then, I could make/receive calls from outside phones.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal" style="text-align: right;" align="right"><span style="color: rgb(113, 112, 116);"> </span></p>
<p class="MsoNormal" style="text-align: right;" align="right"><span style="color: rgb(113, 112, 116);"><image001.jpg></span></p>
<div class="MsoNormal" style="text-align: center;" align="center"><span style="color: rgb(113, 112, 116);">
<hr style="color: rgb(127, 162, 184);" noshade="" size="4" align="center" width="100%">
</span></div>
<p class="MsoNormal"><b><span style="font-size: 10pt; color: rgb(113, 112, 116);">Hyoun Kim</span></b><b><span style="font-size: 10pt; color: rgb(127, 162, 184);"> •</span></b><b><span style="color: rgb(113, 112, 116);"> </span></b><span style="font-size: 8pt; color: rgb(113, 112, 116);">Network
Administrator I – East Division</span><span style="color: rgb(113, 112, 116);"></span></p>
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 8pt; color: rgb(113, 112, 116);">640 Broadmor Blvd</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><b><span style="color: rgb(127, 162, 184);">• </span></b><span style="font-size: 8pt; color: rgb(113, 112, 116);">Suite
80</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><b><span style="color: rgb(127, 162, 184);">• </span></b><span style="font-size: 8pt; color: rgb(113, 112, 116);">Murfreesboro, TN 37129</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"></span></p>
<p class="MsoNormal" style="text-align: right;" align="right"><span style="font-size: 10pt; font-family: "Wingdings 2"; color: rgb(113, 112, 116);">'</span><span style="font-size: 8pt; color: rgb(113, 112, 116);"> 615.217.6245</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><b><span style="color: rgb(127, 162, 184);">• </span></b><span style="font-size: 10pt; font-family: "Wingdings 2"; color: rgb(113, 112, 116);">'</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><span style="font-size: 8pt; color: rgb(113, 112, 116);">859.312.6941</span><span style="font-size: 10pt; color: rgb(127, 162, 184);"> </span><b><span style="color: rgb(127, 162, 184);">•</span></b><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><span style="font-size: 10pt; font-family: "Wingdings 2"; color: rgb(113, 112, 116);">7</span><span style="color: rgb(113, 112, 116);"> </span><span style="font-size: 8pt; color: rgb(113, 112, 116);">615.217.6255</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><b><span style="color: rgb(127, 162, 184);">• </span></b><span style="font-size: 10pt; font-family: Wingdings; color: rgb(113, 112, 116);">*</span><span style="font-size: 10pt; color: rgb(113, 112, 116);"> </span><span style="font-size: 8pt; color: rgb(113, 112, 116);"><a href="mailto:Hyoun.Kim@chartercom.com" target="_blank"><span style="color: blue;">Hyoun.Kim@chartercom.com</span></a></span><span style="font-size: 10pt; color: rgb(113, 112, 116);"></span></p>
<p class="MsoNormal"> </p>
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