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<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>Wes—<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I feel like a dip shmoe for
asking…. But how do I get the:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Core files and CEF traces?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Scott<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> Wes Sisk [mailto:wsisk@cisco.com] <br>
<b>Sent:</b> Wednesday, January 27, 2010 11:00 AM<br>
<b>To:</b> Voll, Scott<br>
<b>Cc:</b> Cisco VoIP (cisco-voip@puck.nether.net)<br>
<b>Subject:</b> Re: [cisco-voip] FW: [RTMT-ALERT-CMPUB-Cluster]
CoreDumpFileFound<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Good news: you're not the only one seeing this on 6.1.4
which is supposed to already contain the fix<br>
bad news: no root cause yet so more investigation is required<br>
<br>
best bet is to open a TAC case with the backtrace, version, core file, and cef
traces. it is possible the fix did not get merged properly. but that is
still a discussion that needs to come out of a specific tac case.<br>
<br>
/Wes<br>
<br>
On Wednesday, January 27, 2010 1:42:15 PM, Voll, Scott <a
href="mailto:Scott.Voll@wesd.org"><Scott.Voll@wesd.org></a> wrote:<br>
<br>
<o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>6.1.4.2000.2</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> Wes Sisk [<a
href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] <br>
<b>Sent:</b> Wednesday, January 27, 2010 10:40 AM<br>
<b>To:</b> Voll, Scott<br>
<b>Cc:</b> Cisco VoIP (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] FW: [RTMT-ALERT-CMPUB-Cluster]
CoreDumpFileFound</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>you didn't include what version you are running ;)<br>
<br>
Looks like<br>
CSCso02381 CEF core due to invalid incoming QBE message
header <br>
<br>
I just updated the RNE to include the include the backtrace, check bug toolkit
in 24-48 hours.<br>
<br>
Looks like it's fixed in 6.1(3.3206.1), 6.1(4), and 7.0(1). What version
are you running?<br>
<br>
/Wes<br>
<br>
On Wednesday, January 27, 2010 12:14:32 PM, Voll, Scott <a
href="mailto:Scott.Voll@wesd.org"><Scott.Voll@wesd.org></a> wrote:<br>
<br>
<br>
<o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Where do I find this “backtrace”
in the bug toolkit?</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Here is my backtrace:</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>#0 0x0032ca92 in strncpy
() from /lib/tls/libc.so.6</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>#1 0x00e17f38 in
OK_BOD_strncpy () from /lib/csa/libcsa.so.6</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>#2 0x00e15570 in strncpy
() from /lib/csa/libcsa.so.6</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>#3 0x080b26eb in CQBE_Parser::qbeGet
(pMsgBuf_=0x1756f000, pParsedMsg_=0x1755e5ec, pQbeString_=0x2e312e36,
pNextOffset_=0x1755e46c) at qbeparser.cpp:410</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>#4 0x080b4dc6 in
CTIQBE::ProviderOpenCompletedEvent::qbeGet (this=0x80b26eb,
pMsgBuf_=0x175625c0, pNextOffset_=0x1755e46c) at qbeparser.cpp:2847</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>#5 0x080b948c in
CQBE_Parser::qbeParse (this=0x175625a0, pInputMsg_=0x175625c0,
inputMsgLength_=89, pParsedMsg_=0x1755e5a0, parsedMsgBufferSize_=16384) at
qbeparser.cpp:5542</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>#6 0x08095221 in
CCtiInterface::receiveLoop (this=0x0) at ctireceiver.cpp:428</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>#7 0x00000000 in ?? ()</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Scott</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> Wes Sisk [<a
href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>] <br>
<b>Sent:</b> Wednesday, January 27, 2010 8:46 AM<br>
<b>To:</b> Voll, Scott<br>
<b>Cc:</b> Cisco VoIP (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] FW: [RTMT-ALERT-CMPUB-Cluster]
CoreDumpFileFound</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>yep, it means your cef process generated a core dump.
i.e. it crashed. this is the equivalent of windows dr.watson and
user.dmp.<br>
<br>
First level diagnosis:<br>
from the CLI use 'utils core list' to identify the core file and then 'utils
core analyze' to generate the backtrace from the core file. you *should*
be able to search for the backtrace in bug toolkit to find the relevant defect.
if btk is not cooperating then open a tac case and provide your CM version and
the backtrace. That is adequate to identify the defect for known crashes.<br>
<br>
Second level diagnosis:<br>
If the backtrace does not match a known signature then we have to diagnose the
core. That requires:<br>
- the actual cef core file (core files may be very large)<br>
- the backtrace from the core file<br>
- cef traces for 1 hour leading up to the failure<br>
- possibly other traces such as cm SDI/SDL for the same timeframe<br>
<br>
/Wes<br>
<br>
<br>
On Wednesday, January 27, 2010 10:41:41 AM, Voll, Scott <a
href="mailto:Scott.Voll@wesd.org"><Scott.Voll@wesd.org></a> wrote:<br>
<br>
<br>
<br>
<o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>I’m not finding much on a Google
search. Any idea what this means?</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>I’m guessing a Cisco Extended Function
crashed on my first node, but not quite sure what needs to be done or if this
is a tac case.</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>From a TAC point of view which
RTMT logs should I be getting if I need to open a ticket?</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>This is the first time I’ve seen
this error.</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Scott</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>PS. CM 6.1.4-2000.2</span><o:p></o:p></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a
href="mailto:RTMT_Admin@wesd.org">RTMT_Admin@wesd.org</a> [<a
href="mailto:RTMT_Admin@wesd.org">mailto:RTMT_Admin@wesd.org</a>] <br>
<b>Sent:</b> Wednesday, January 27, 2010 6:06 AM<br>
<b>To:</b> Voll, Scott<br>
<b>Subject:</b> [RTMT-ALERT-CMPUB-Cluster] CoreDumpFileFound</span><o:p></o:p></p>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>CoreDumpFileFound
TotalCoresFound : 1 CoreDetails : The following lists up to 6 cores dumped by
corresponding applications. Core1 : Cisco Extended Functions
(core.13530.11.cef.1264601139) AppID : Cisco Log Partition Monitoring Tool
ClusterID : NodeID : CM1 . The alarm is generated on Wed Jan 27 06:05:44 PST
2010. </span><o:p></o:p></p>
<pre> <o:p></o:p></pre><pre style='text-align:center'> <o:p></o:p></pre><pre
style='text-align:center'><o:p> </o:p></pre><pre style='text-align:center'>
<hr size=4 width="90%" align=center>
</pre><pre style='text-align:center'><o:p> </o:p></pre><pre
style='text-align:center'><o:p> </o:p></pre><pre style='text-align:center'> <o:p></o:p></pre><pre
style='text-align:center'> <o:p></o:p></pre><pre style='text-align:center'> <o:p></o:p></pre><pre
style='text-align:center'> <o:p></o:p></pre><pre> <o:p></o:p></pre><pre>_______________________________________________<o:p></o:p></pre><pre>cisco-voip mailing list<o:p></o:p></pre><pre><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></pre><pre><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre><pre> <o:p></o:p></pre>
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