Not quite sure what you are looking for here... UCCX does check the line state of a phone before presenting a call to an agent... if they are busy or not ready, a call will not be proffered.<br><br><br>Jonathan<br><br><div class="gmail_quote">
On Mon, Feb 1, 2010 at 2:20 AM, shary shary <span dir="ltr"><<a href="mailto:shaary1@hotmail.com">shaary1@hotmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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Hi All,<br>
In UCCX 7.0 is it possible to check the agent state before landing call to his desktop or queue either.<br><br><font color="#0000ff" face="Lucida Handwriting, Cursive">Regards.</font><br><div class="hm"><br><br><br><br> <br>
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