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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The way we have it set up, the call flow
checks to see if an agent is in ready state, if true the call is directed to
the agent that is longest idle, if false, the system searches another que to
verify if agents are logged in and in ready status, if false calls are directed
to a prompt or Greeting. Hope that helps. We have 7.0<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Jonathan Charles<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, February 01, 2010
5:37 PM<br>
<b><span style='font-weight:bold'>To:</span></b> shary shary<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Agent
Status in UCCX</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Not quite sure what you
are looking for here... UCCX does check the line state of a phone before
presenting a call to an agent... if they are busy or not ready, a call will not
be proffered.<br>
<br>
<br>
Jonathan<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Mon, Feb 1, 2010 at 2:20 AM, shary shary <<a
href="mailto:shaary1@hotmail.com">shaary1@hotmail.com</a>> wrote:<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hi All,<br>
In UCCX 7.0 is it possible to check the agent state before landing call to his
desktop or queue either.<br>
<br>
</span></font><font color=blue face="Lucida Handwriting"><span
style='font-family:"Lucida Handwriting";color:blue'>Regards.</span></font><o:p></o:p></p>
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<br>
<br>
<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Not got a Hotmail account? <a
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_______________________________________________<br>
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<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></font></p>
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