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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Listening to the capture, it sounds like ambient electrical/RF
noise is getting into the analog audio signal. I’m surprised this isn’t a more
common problem. Server racks are probably one of the least ideal places to try to
run unbalanced analog audio signals.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-- <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Mike Norton<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I.T. Support<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Peace Wapiti School Division No. 76<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Helpdesk: 780-831-3080<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Direct: 780-831-3076<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Kevin Dunn<br>
<b>Sent:</b> February-02-10 1:30 PM<br>
<b>To:</b> Wes Sisk<br>
<b>Cc:</b> Cisco Voice<br>
<b>Subject:</b> Re: [cisco-voip] MOH Beeping<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>Sev3 SR 613458017 Udhay has been pretty helpful so far
checking the configuration.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>the sniff files are associated with that case,m you should
be able to see them (otherwise I can add them in)<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>User experience: <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>I call my boss, he answers by pressing speaker button.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>I place him on hold<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>He hears the "good.au" sound I enclosed for Peter
to listen to<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>the sound is not unlike rapid repeated whistling...<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>I should note that when I use the handset I don't hear it,
but when I capture the packets it is still there, just not as loud<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Kevin<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>On Tue, Feb 2, 2010 at 2:07 PM, Wes Sisk <<a
href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>> wrote:<o:p></o:p></p>
<div>
<p class=MsoNormal>In the very abstract this sounds like call waiting
tone. Can you clarify exactly what the user is doing when "caller is
placed on hold and the speaker is activated"? What buttons is the
user pressing to accomplish this?<br>
<br>
concurrent detailed CCM and SDL traces and a packet capture of all traffic
to/from the phone could be used to isolate the source of this tone rather
quickly. You mention a TAC case, what is the number?<br>
<span style='color:#888888'><br>
/Wes</span> <o:p></o:p></p>
<div>
<div>
<p class=MsoNormal><br>
<br>
<br>
<br>
On Tuesday, February 02, 2010 12:53:17 PM, Kevin Dunn <a
href="mailto:cheesevoice@gmail.com" target="_blank"><cheesevoice@gmail.com></a>
wrote:<o:p></o:p></p>
</div>
</div>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<div>
<div>
<div>
<p class=MsoNormal>Okay I have a TAC case open and I have tried changing
configuration settings, cables and hardware...<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>CUCM 7.0.2.2000-5<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Fixed audio from XM radio (MOH-USB-AUDIO) card<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>when a caller is placed on hold and the speaker is activated
there is an audible (and quite annoying) beeping sound playing over the top of
the audio file. <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>It is not audible on the handset or headset.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>If I sniff the phone port and capture the audio file I can
hear it.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>If I record the audio file with my laptop (plugging mic cord
into lappy instead of MOH-USB) there is no beeping.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>In my mind that eliminates the XM radio and cables, I have
changed out cables though, just in case.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>I changes out MOH-USB cards and that also did nothing to
eliminate the issue.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>I have upgraded firmware on the phones and that wasn't it
either.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>With the Sample Audio file (which is JAZZY) there is no
beeping regardless of handset or speaker.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Any suggestions?<o:p></o:p></p>
</div>
</div>
</div>
<pre style='text-align:center'>
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<div><pre><o:p> </o:p></pre><pre>_______________________________________________<o:p></o:p></pre><pre>cisco-voip mailing list<o:p></o:p></pre><pre><a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><o:p></o:p></pre><pre><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre><pre> <o:p></o:p></pre></div>
</blockquote>
<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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