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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You didn’t say what version you were running, but to v7,
admin guide 7-11 Implications of Deleting Agents in Unified CM<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>“</span><span class=SC13184330><span style='font-size:
10.0pt;font-family:"Times New Roman","serif"'>When Unified CCX detects that the
agent no longer exists in Unified CM, it does not automatically delete that
agent from the Unified CCX database. Instead, the Unified CCX Resources page
displays a new link called </span></span><span class=SC13184330><b><span
style='font-size:10.0pt;font-family:"CAMHJ F+ Times","serif"'>Inactive Agents</span></b></span><span
class=SC13184330><span style='font-size:10.0pt;font-family:"Times New Roman","serif"'>.
When you click this link, Unified CCX displays a list of agents deleted from
Unified CM but still existing in the Unified CCX database. In this case, select
the agents to delete from Unified CCX by checking the check box next to the
required agent (or select all agents for deletion by clicking </span></span><span
class=SC13184330><b><span style='font-size:10.0pt;font-family:"CAMHJ F+ Times","serif"'>Check
All). </span></b></span><span class=SC13184330><span style='font-size:10.0pt;
font-family:"Times New Roman","serif"'>Then click </span></span><span
class=SC13184330><b><span style='font-size:10.0pt;font-family:"CAMHJ F+ Times","serif"'>Delete
</span></b></span><span class=SC13184330><span style='font-size:10.0pt;
font-family:"Times New Roman","serif"'>to remove the selected agents from the
Unified CCX database. Unless you follow this procedure, agents deleted in Unified
CM will continue to appear in the agents list in the Unified CCX Resources
page, but they will not be able to log in as the Unified CM authentication will
not be successful.”<o:p></o:p></span></span></p>
<p class=MsoNormal><span class=SC13184330><span style='font-size:10.0pt;
font-family:"Times New Roman","serif"'><o:p> </o:p></span></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hope this helps<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:black'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Matthew Linsemier<br>
<b>Sent:</b> Tuesday, February 02, 2010 4:01 PM<br>
<b>To:</b> Cisco VoIPoE List<br>
<b>Subject:</b> [cisco-voip] UCM and UCCX directory synchronization<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>All,<br>
<br>
Recently we had an employee leave the company who worked in our CAC. They
were removed from Windows AD but they also were an agent within UCCX. In
UCM their ID is gone (LDAP Syncing is on), however within UCCX I can still see
them assigned to a phone and queue with an extension that I have reassigned to
another employee as of today.<br>
<br>
Is there a way to see these orphaned ID’s in UCM and delete them? I
tried to do a manual synchronization in the SideA web portal, but I received
“Error, call Technical Support”. I plan on rebooting the
server during the next maintenance window to see if this would resolve the
issues. Any input would be greatly appreciated.<br>
<br>
Thanks!<br>
<br>
Matt</span> <o:p></o:p></p>
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