<html>
<head>
<style><!--
.hmmessage P
{
margin:0px;
padding:0px
}
body.hmmessage
{
font-size: 10pt;
font-family:Verdana
}
--></style>
</head>
<body class='hmmessage'>
Thanks Joe,<BR>
Yes thts what i want to know that how can i check the Agent status whether he is logged in and not ready state. Is there any Variable for this. <BR>
<BR>
The basic requirement is the call should check if the Agent is not logged in then call should queue to another queue and in that queue it continously chek the previous queue from where it came if the agent gets loggedin or Available (ready state) the call should transfer again to the first queue. This should work in a loop.<BR><BR><FONT color=#0000ff face="Lucida Handwriting, Cursive">Regards,</FONT><BR><BR><BR><BR> <BR>
<HR id=stopSpelling>
Subject: RE: [cisco-voip] Agent Status in UCCX<BR>Date: Mon, 1 Feb 2010 17:56:49 -0500<BR>From: JHH@DJJ.com<BR>To: jonvoip@gmail.com; shaary1@hotmail.com<BR>CC: cisco-voip@puck.nether.net<BR><BR>
<STYLE>
.ExternalClass .ecxshape
{;}
</STYLE>
<STYLE>
.ExternalClass p.ecxMsoNormal, .ExternalClass li.ecxMsoNormal, .ExternalClass div.ecxMsoNormal
{margin-bottom:.0001pt;font-size:12.0pt;font-family:'Times New Roman';}
.ExternalClass a:link, .ExternalClass span.ecxMsoHyperlink
{color:blue;text-decoration:underline;}
.ExternalClass a:visited, .ExternalClass span.ecxMsoHyperlinkFollowed
{color:blue;text-decoration:underline;}
.ExternalClass span.ecxEmailStyle17
{font-family:Arial;color:navy;}
@page Section1
{size:8.5in 11.0in;}
.ExternalClass div.ecxSection1
{page:Section1;}
</STYLE>
<DIV class=ecxSection1>
<P class=ecxMsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">The way we have it set up, the call flow checks to see if an agent is in ready state, if true the call is directed to the agent that is longest idle, if false, the system searches another que to verify if agents are logged in and in ready status, if false calls are directed to a prompt or Greeting. Hope that helps. We have 7.0</SPAN></FONT></P>
<P class=ecxMsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt"> </SPAN></FONT></P>
<DIV>
<DIV style="TEXT-ALIGN: center" class=ecxMsoNormal align=center><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">
<HR align=center SIZE=2 width="100%">
</SPAN></FONT></DIV>
<P class=ecxMsoNormal><B><FONT size=2 face=Tahoma><SPAN style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt; FONT-WEIGHT: bold">From:</SPAN></FONT></B><FONT size=2 face=Tahoma><SPAN style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Jonathan Charles<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Monday, February 01, 2010 5:37 PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> shary shary<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B> cisco-voip@puck.nether.net<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] Agent Status in UCCX</SPAN></FONT></P></DIV>
<P class=ecxMsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P>
<P style="MARGIN-BOTTOM: 12pt" class=ecxMsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">Not quite sure what you are looking for here... UCCX does check the line state of a phone before presenting a call to an agent... if they are busy or not ready, a call will not be proffered.<BR><BR><BR>Jonathan</SPAN></FONT></P>
<DIV>
<P class=ecxMsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">On Mon, Feb 1, 2010 at 2:20 AM, shary shary <<A href="mailto:shaary1@hotmail.com">shaary1@hotmail.com</A>> wrote:</SPAN></FONT></P>
<DIV>
<P class=ecxMsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">Hi All,<BR>In UCCX 7.0 is it possible to check the agent state before landing call to his desktop or queue either.<BR><BR></SPAN></FONT><FONT color=blue face="Lucida Handwriting"><SPAN style="FONT-FAMILY: 'Lucida Handwriting'; COLOR: blue">Regards.</SPAN></FONT></P>
<DIV>
<P style="MARGIN-BOTTOM: 12pt" class=ecxMsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt"><BR><BR><BR><BR></SPAN></FONT></P>
<DIV style="TEXT-ALIGN: center" class=ecxMsoNormal align=center><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">
<HR align=center SIZE=2 width="100%">
</SPAN></FONT></DIV>
<P class=ecxMsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">Not got a Hotmail account? <A href="http://clk.atdmt.com/UKM/go/197222280/direct/01/">Sign-up now - Free</A></SPAN></FONT></P></DIV></DIV>
<P style="MARGIN-BOTTOM: 12pt" class=ecxMsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt"><BR>_______________________________________________<BR>cisco-voip mailing list<BR><A href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</A></SPAN></FONT></P></DIV>
<P class=ecxMsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></P></DIV> <br /><hr />Do you want a Hotmail account? <a href='http://clk.atdmt.com/UKM/go/197222280/direct/01/' target='_new'>Sign-up now - Free</a></body>
</html>