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In the very abstract this sounds like call waiting tone. Can you
clarify exactly what the user is doing when "caller is placed on hold
and the speaker is activated"? What buttons is the user pressing to
accomplish this?<br>
<br>
concurrent detailed CCM and SDL traces and a packet capture of all
traffic to/from the phone could be used to isolate the source of this
tone rather quickly. You mention a TAC case, what is the number?<br>
<br>
/Wes<br>
<br>
<br>
<br>
On Tuesday, February 02, 2010 12:53:17 PM, Kevin Dunn
<a class="moz-txt-link-rfc2396E" href="mailto:cheesevoice@gmail.com"><cheesevoice@gmail.com></a> wrote:<br>
<blockquote
cite="mid:84b74aec1002020953g5b7aa92cwa3f5459f3f97b99f@mail.gmail.com"
type="cite">
<div>Okay I have a TAC case open and I have tried changing
configuration settings, cables and hardware...</div>
<div> </div>
<div>CUCM 7.0.2.2000-5</div>
<div>Fixed audio from XM radio (MOH-USB-AUDIO) card</div>
<div> </div>
<div>when a caller is placed on hold and the speaker is activated
there is an audible (and quite annoying) beeping sound playing over the
top of the audio file. </div>
<div> </div>
<div>It is not audible on the handset or headset.</div>
<div> </div>
<div>If I sniff the phone port and capture the audio file I can hear
it.</div>
<div> </div>
<div>If I record the audio file with my laptop (plugging mic cord
into lappy instead of MOH-USB) there is no beeping.</div>
<div>In my mind that eliminates the XM radio and cables, I have
changed out cables though, just in case.</div>
<div> </div>
<div>I changes out MOH-USB cards and that also did nothing to
eliminate the issue.</div>
<div> </div>
<div>I have upgraded firmware on the phones and that wasn't it either.</div>
<div>With the Sample Audio file (which is JAZZY) there is no beeping
regardless of handset or speaker.</div>
<div> </div>
<div>Any suggestions?</div>
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